Ingeniero De Soporte

Hcltech; Xalisco; A distancia; MXN 545,000 - 819,000; Jornada completa

Descripción de la vacante

A global technology company is looking for a remote support technician to provide first-level assistance for Voiceline issues. This role focuses on troubleshooting, analyzing production defects, and executing code changes. Candidates should possess strong communication and problem-solving skills and have experience with Java, Javascript, and other relevant technologies. Availability for mixed schedules and night shifts is required, offering a unique opportunity in a dynamic technological environment.

Servicios

30 days Christmas bonus

25% Vacation bonus

12 days of vacations in the first year

10% Grocery tickets

13% Saving fund

Major Medical Insurance for dependants

Minor medical insurance (reimbursement)

Life insurance

Direct contract with HCL (indefinite time)

Formación

• Strong communication skills to effectively support clients.
• Ability to analyze and troubleshoot problems methodically.
• Experienced in Java and Javascript for coding.

Responsabilidades

• Provide first-level support for Voiceline issues.
• Analyze and address production defects and vulnerabilities.
• Manage code changes, validations, and release processes.

Conocimientos

Communication skills

Problem analysis skills

Problem troubleshooting skills

Java

Javascript

Springboot

SNOW

Herramientas

Git

Ticket management

Web services (SOAP / REST)

IDE (IntelliJ, Eclipse)

Gradle

SQL

Elastic

Kibana

Descripción del empleo

About HCLTech

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services.

Consolidated Revenues

totaled $14 billion.

Benefits

To learn how we can supercharge progress for you, visit hcltech.Com.Benefits : 30 days christmas bonus25% Vacation bonus12 days of vacations in your first year10% Grocery tickets legally capped13% Saving fund legally cappedMajor Medical Insurance for you and direct dependantsMinor medical insurance (reimbursement)Life insuranceDirect contract with HCL (indefinite time)

Work Schedule

This is a remote position only from Metropolitan Area of Guadalajara. Availability to work with mixed schedules (every week will have different days off and office hours), availability to work on the weekends (at least 3 per month), availability to cover at least 3 night shifts per year (No negotiable).

Job Description

We focus on offering the first level support for Voiceline problems (Incidents, Service interruptions) as well as working on the production defects and vulnerabilities that are continuously being discovered in our services, doing the analysis to find the root cause, code changes, validations, and release process. Voiceline is the automated self-service system that lets a member do different bank operations in a phone call without requiring a representative on the phone.

Requirements

Communication skillsProblem analysis skillsProblem troubleshooting skillsJavaJavascriptSpringbootSNOW

Desired Skills

First level support knowledgeGitTicket managementWeb services (SOAP / REST)IDE usage (IntelliJ, Eclipse)GradleSQLElasticKibana