Hybrid Senior CX & Digital Transformation Specialist

Nissan Mexicana, S.A. De C. V.(NMEX); Ciudad de México; Hybrid; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Benefits package

Diversity & inclusion program

Job summary

Nissan Mexicana in Mexico City seeks a CQ & Digital Transformation Senior Specialist to lead initiatives across the automotive customer journey. You will analyze VoC data, surveys, and Mystery Shopper findings to identify trends and translate insights into actionable improvements.

The role requires strong analytical and project-management skills to drive cross-functional change. Collaborate with IT and business teams, present to senior leadership, and promote a customer-centric culture across

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience analyzing customer feedback and VoC programs.
• Experience leading cross-functional transformation initiatives.

Responsibilities

• Analyze VoC data, surveys, verbatims, and Mystery Shopper feedback to identify trends and opportunities.
• Translate insights into actionable recommendations to improve satisfaction and loyalty.
• Lead cross-functional projects focused on customer experience, process improvement, and transformation.

Skills

Analytical skills

Project management

Stakeholder management

Bilingual English/Spanish

Education

Bachelor's degree (Business Administration, Marketing, Industrial Engineering, Communications, Customer Experience, Data Analytics)

Tools

CRM platforms

Dashboard/reporting tools

Job description

Nissan Mexicana in Mexico City seeks a CQ & Digital Transformation Senior Specialist to lead initiatives across the automotive customer journey. You will analyze VoC data, surveys, and Mystery Shopper findings to identify trends and translate insights into actionable improvements.

The role requires strong analytical and project-management skills to drive cross-functional change. Collaborate with IT and business teams, present to senior leadership, and promote a customer-centric culture across