Hybrid Customer Operations Pro - Data-Driven Problem Solver

Redwood Logistics LLC; Monterrey; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics firm is seeking a Customer Operations Representative in Monterrey, Nuevo León. This full-time, hybrid role involves overseeing operational functions, providing excellent customer service, and managing problem resolution in a dynamic environment. The ideal candidate will possess strong communication skills and attention to detail. Benefits include life and health insurance, vacation, and bonuses.

Servicios

Life Insurance policy

Personal Health Insurance

Christmas bonus

Vacation time

Saving Plan

Food Coupons

Cell Phone Allowance

Formación

• Excellent customer service skills.
• Ability to multi-task and prioritize effectively.
• Experience with operational functions in a dynamic environment.

Responsabilidades

• Manage operational workflow for designated accounts.
• Identify and resolve customer problems.
• Schedule freight pick-up and delivery appointments.
• Perform precise data entry for order building.
• Provide status updates to customers and internal teams.
• Verify freight charges and resolve discrepancies.
• Generate and process paperwork for orders.

Conocimientos

Clear and effective communication

Ability to adapt to market changes

Attention to detail

Strong critical thinking skills

Descripción del empleo

A leading logistics firm is seeking a Customer Operations Representative in Monterrey, Nuevo León. This full-time, hybrid role involves overseeing operational functions, providing excellent customer service, and managing problem resolution in a dynamic environment. The ideal candidate will possess strong communication skills and attention to detail. Benefits include life and health insurance, vacation, and bonuses.