Human Resources Supervisor

Redial BPO; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO company in Mexicali seeks a Human Resources Supervisor to oversee the HR department's daily operations. Responsibilities include ensuring compliance with HR processes, managing employee relations, and supporting the HR Manager. The ideal candidate will have a professional degree and be bilingual in English (C1 level), with at least 4 years of experience in HR roles. This position offers a competitive salary and a great work environment.

Servicios

Competitive Salary

Professional career path

Great work environment

Law benefits: IMSS, Infonavit, Fonacot

Formación

• Minimum of 4 years experience as HR assistant or 1 year as HR supervisor.
• Availability to work weekends.
• Basic knowledge of organizational methodologies.

Responsabilidades

• Oversee daily operations of the HR department.
• Ensure compliance with HR processes and systems.
• Monitor the HR department's agenda.
• Handle employee escalations and communications.
• Support HR Manager with departmental changes.

Conocimientos

Bilingual - English C1 level

Intermediate level of proficiency in MS Office

Understanding of HRIS platforms

High autonomy and commitment to results

Educación

Professional degree

Descripción del empleo

We are looking for a Human Resources Supervisor!

Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Modality: On site/In-Office

Objective: Responsible for ensuring the daily oversight of the HR Department, under active supervision, supporting team members in their development to provide high-performance, high-quality service.

Specific functions:

• Ensure compliance with sensitive processes, including the maintenance of the HRIS (Human Resources Information System), including, but not limited to, payroll, social security, control files, form updates, and historical data.
• Receive and respond to employee escalations related to personnel management, anonymous complaints, workplace climate issues, and internal communications.
• Monitor and adhere to the HR department's agenda regarding activities, events, training, system updates and improvements, implementation of forms and files, internal communications, etc.
• Serve as the point of contact for providing requested information, including, but not limited to, key performance indicators (KPIs), employee records, data analysis, evidence for internal investigations, and monitoring of communication channels and chains of command.
• Actively support the HR Manager in implementing changes within the department, reviewing NPS surveys and other mechanisms to identify areas for improvement in HR services.
• Ability to cover for any absent team member if needed.

Requirements

• Professional degree
• Bilingual - English C1 level
• Intermediate level of proficiency in MS Office and HRIS platforms
• Minimum of 4 years of experience as an HR assistant, including, but not limited to, (OD - WE, Recruitment, EHS, Payroll, and Training) or more than 1 year of experience as an HR supervisor.
• Availability to work weekends, high autonomy, commitment to results, and basic knowledge of organizational methodologies.
• Schedule: Monday to Friday (weekend flexibility), 8:00 a.m. to 5:00 p.m., 40 hours per week with 2 days off.

As part of our team, you can expect:

• Competitive Salary
• Professional career path
• Great work environment
• Law benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.

All applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.

REDIAL BPO will never request any form of payment—including for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, consider it fraudulent and report it to us immediately.