HR Shared Services Specialist

Aspen Technology; Ciudad de México; Presencial; MXN 729,000 - 1,095,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico is seeking an HR People Services Specialist to provide high-quality HR operational support across Latin America. The role combines hands-on HR administration with opportunities for process improvements and cross-regional initiatives. Ideal candidates will possess a bachelor's degree in Human Resources or a related field, have 2–4 years of relevant experience, and be proficient in both English and Spanish. This position promises a dynamic, collaborative environment with a global perspective.

Formación

• 2–4 years of HR operations or shared services experience, preferably in a multinational environment.
• Business proficiency in English and Spanish; additional languages preferred such as Brazilian Portuguese.
• Strong analytical, organizational, and problem-solving skills.

Responsabilidades

• Lead and execute HR administrative processes ensuring compliance with labor laws.
• Partner with Payroll teams for payroll inputs and reporting.
• Maintain and audit personnel files and compliance documentation.

Conocimientos

Independently working

Analytical skills

Problem-solving skills

Communication skills in English

Business proficiency in Spanish

Collaboration

Educación

Bachelor's degree in Human Resources, Business Administration, or related field

Herramientas

Workday

Microsoft Office Suite

Descripción del empleo

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As an HR People Services Specialist, you will play a key role in delivering high-quality HR operational support across Latin America, with additional opportunities to support other regions globally under a Follow-the-Sun model. This role requires a proactive mindset, strong regional knowledge, and the ability to manage moderately complex HR processes across multiple geographies. You will lead small to medium process improvements, support cross-regional initiatives, and serve as a subject matter expert for certain operations. This role combines hands‑on HR administration with opportunities to lead process improvements, and collaborate across regions.

Your Impact

• Lead and execute HR administrative processes in Workday and other systems, ensuring compliance with labor laws and internal policies.
• Oversee employment data accuracy, including job changes, compensation updates, and organizational structure maintenance.
• Partner with Payroll teams to ensure accurate and timely payroll inputs, benefits administration, and regulatory reporting.
• Serve as an HR People Services contact for Latin America, assisting in managing visa processes & letters, onboarding including presenting new hire orientation, offboarding, and all related documentation in alignment with local laws.
• Maintain and audit personnel files, legal templates, and compliance documentation specific to countries assigned.
• Provide secondary support to global operations, assisting with onboarding, employee inquiries, and HR transactions.
• Participate in cross‑training and knowledge‑sharing initiatives to build expertise in various regions.
• Act as a Tier 1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool.
• Maintain and update SOPs, job aids, and HR documentation as needed.
• Contribute to global HR projects, including system changes, policy harmonization, and service delivery transformation.
• Support team members during peak periods and collaborate across time zones to ensure seamless service.
• Other items as needed.

What You’ll Need

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of HR operations or shared services experience, preferably in a multinational environment.
• Proficiency in Workday and Microsoft Office Suite.
• Excellent communication skills in English.
• Business proficiency in English and Spanish; additional languages preferred such as Brazilian Portuguese.
• Proven ability to work independently and collaboratively in a global, fast‑paced environment.
• Strong analytical, organizational, and problem‑solving skills.
• Ability to learn on the fly.
• Please provide your resume in English.