HR Services Specialist

Sonova International; Mexicali; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hearing care company in Mexicali is looking for an HR Services Team Leader to manage HR operations and ensure excellent employee support. The ideal candidate should have significant HR experience and demonstrate strong leadership skills. You will oversee key HR functions, from onboarding to benefits administration, promoting a positive employee experience. This position requires advanced English proficiency and a graduate degree in HR or related field. The company offers a hybrid work model and comprehensive benefits.

Servicios

Benefits in accordance with the Federal Labor Law (LFT)

Savings fund (Fondo de Ahorro)

Formación

• At least 3 years of experience in HR administration in an international environment.
• Very good understanding of the employee life cycle.
• Advanced English level; fluent in English speaking.

Responsabilidades

• Lead the HR Services team in delivering first-class administrative services.
• Manage employee HR inquiries providing timely and accurate responses.
• Coordinate onboarding, transfers, promotions, and offboarding processes.
• Administer employee benefits and assist payroll operations.
• Maintain accurate employee records and generate HR reports.

Conocimientos

Employee Relations

Typing

Succession Planning

Human Resources Management

Case Management

Benefits Administration

Payroll

HRIS

Leadership Experience

Educación

Graduate education in HR, business or similar

Herramientas

SuccessFactors

Service Now

SAP

MS Office

Descripción del empleo

Who we are

In a life without sound our work provides meaning. As a leading provider of innovative hearing care solutions we are not just a company that makes products : we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations through our core business brands Advanced Bionics Audiological Care Phonak Sennheiser (under license) and Unitron we develop manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Mexicali BC Mxico Onsite (Presencial)

HR Services Team Leader

Lead the HR Services team in delivering first-class administrative services throughout the employee life cycle. Ensure efficient HR operations and provide guidance to team members on day-to-day tasks. Support transitions and process changes while focusing on operational excellence. Serve as the primary escalation point for operational HR issues and assist in team members growth and development.

Responsibilities

• HR Inquiry & Support Manage employee HR inquiries via chat and ticketing systems providing timely and accurate responses; upscale complex cases to senior specialists. Offer first-level support for HR systems (time recording benefits platform etc.).
• Employee Lifecycle Management Coordinate onboarding transfers promotions employment data changes leaves retirements and offboarding processes. Prepare and amend employment documentation ensuring a smooth experience for employees.
• Benefits & Payroll Coordination Administer employee benefits (enrolments changes terminations) and assist payroll operations by ensuring accurate timely submission of attendance leave and other relevant data.
• Data & Reporting Maintain accurate employee records in HR systems ensuring data integrity and compliance with regulations. Generate regular HR reports.
• General HR Administration Manage document handling scheduling and support annual HR processes (appraisals salary / bonus reviews long-term incentive plans). Liaise with government authorities as needed.
• Professional Development Participate in training programs to continuously enhance HR knowledge and skills.

Travelling Requirement : Minimal

Experience and Qualifications

• Education : graduate education in HR business or similar.
• Work Experience : At least 3 years of experience in HR administration in an internation environment very good understanding of the employee life cycle.

Nice to Have

Knowledge of annual HR processes experience with payroll

• Advanced English level / fluent in English speaking
• Good communication and stakeholder management skills with a high level of customer orientation and service thinking.
• Team player with strong communication and leadership skills.
• High customer orientation and service mindset.
• In-depth understanding of HR processes and systems with up-to-date HR knowledge.
• Ability to support process improvements and manage complex HR issues.
• Very good MS Office skills (especially Excel) high IT affinity.
• Experience with HR systems such as SuccessFactors Service Now and SAP.
• B1 / B2 Visa and passport

Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!

What we offer

Benefits in accordance with the Federal Labor Law (LFT)

Savings fund (Fondo de Ahorro)

How we work

At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Required Experience

Unclear Seniority

Key Skills

Employee Relations,Typing,Succession Planning,Human Resources Management,Military Experience,Case Management,Benefits Administration,HRIS,Payroll,ADP,Human Resources,Leadership Experience

Employment Type

Full Time

Experience

years

Vacancy

1

A minimum of 200Mb / sec download and 10Mb / sec upload speed internet connectivity is required to support any remote / hybrid employee functionality at Sonova