Hr Partner

Intuitive Surgical; Mexicali; On-site; MXN 600,000 - 900,000; Full time

Job summary

Intuitive Surgical is seeking an HR Partner to work closely with COEs and HR Business Leaders, delivering high-touch HR support to management and employees across the organization. The role emphasizes coaching, policy execution, and scalable HR solutions in a global, matrixed environment.

You will drive talent programs, mentor managers, and partner with People Services to deliver core HR services while upholding confidentiality and ethics across regions.

Qualifications

• 8+ years of HR experience in a client-facing role.
• 8+ years in an HR/COE role with cross-functional interventions.
• 5+ years in global distributed work environments.
• Bachelor’s degree in business or HR-related field desired.
• Proficient in English and Spanish (full professional fluency).

Responsibilities

• Partner with COEs and HRBLs to provide high-touch HR support.
• Support large groups while ensuring appropriate level of support.
• Deliver on cyclical HR processes with People Services.
• Act as liaison between client groups and HR teams to elevate cases.
• Lead delivery of recurring HR services and core processes.
• Coach senior management to drive a high-performance culture.
• Build manager capability through training and facilitation.
• Provide guidance on merit, performance, and talent programs.
• Ensure a consistent employee experience aligned with HR strategy.

Skills

Influence across org levels

Relationship building

Analytical thinking

Data-driven

Problem solving

Project management

Clear communication

Facilitation

Strategic thinking

Discretion & ethics

Education

Bachelor’s degree in business or HR

English & Spanish fluency

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The HR Partner is a client facing role that will work closely with Centers of Expertise (COE) and HR Business Leaders (HRBLs) to partner closely with business leaders and employees to provide high-touch, face to face support on key HR processes. The HR Partner will support teams to resolve complex issues and tasks, not handled by the People Services team because a greater level of care and support are needed. The HR Partner will utilize HR expertise plus geo/BU/ function-specific knowledge to solve talent-related problems, support leaders with recurring HR programs, and support special initiatives across the business.

Roles & Responsibilities:

• In collaboration with managers, build a positive employee environment that emphasizes Intuitive’s culture, core values, and individual and leadership expectations.
• Provide day to day support to HRBLs to support large groups while providing the right level of support at the right time.
• Actively partner with People Services team to successfully deliver on cyclical processes and support business needs.
• Act as a liaison between client groups and the employee relations and people services teams to elevate cases, identify areas of opportunity, provide constructive feedback and engage in effective solutioning when challenges arise.
• Service as connection point to COEs to customize solutions and programs, as needed, to meet business needs.
• Act as project lead for delivery of recurring HR services and core process (e.g., P&C process, Goal setting).
• Deliver expert coaching and consulting to senior management and employees to drive a high-performance culture.
• Build manager capability through coaching and facilitation of various training programs to build capability across client groups/regions.
• Provide guidance and coaching on HR & talent programs: merit, performance review, performance improvement, talent planning, talent development, succession planning, etc.
• Ensure delivery of a sustainable, consistent employee experience that is aligned with the HR strategy and employee value proposition. Escalate feedback to People Services teams, as needed.
• Understand business requests and strategize on the execution of these solutions with other HR leaders, as needed, to determine best solution and course of action.
• Continuously monitor performance of HR programs locally and be the voice of business with COEs providing real-time feedback, when needed. Effectively articulate business requirements/needs to services and COE teams.
• Participate in various HR projects in recruiting, performance management, playbook development, programs and policies development and implementation, etc.
• Proactively leverage data and dashboards to assess trends, identify issues, themes and framing of data driven solutions for client groups supported.
• Acts as local “face of HR” for locations with large employee populations providing feedback and input when necessary and escalating issues, as needed.
• Leverage technology and defined process to deliver services globally.

Skills:

• This position will need to interact and influence all levels of the organization.
• As the voice of the business, this role will need to be able to influence both COE and People Service leaders.
• Proven ability to build trust and relationships with partners at various levels in the organization.
• Ability to exercise discretion, sound judgment, objectivity with the highest professional ethics, and always maintain confidentiality.
• Effective analytical, problem solving, and decision-making skills.
• Data-driven and able to synthesize key insights
• Ability to simplify complex problems to provide clarity in driving resolution.
• Versatile and action-oriented; ability to manage projects from inception through to closure.
• Must be able to communicate in a clear and concise manner so the message easily translates across all areas of the organization.
• Ability to create and foster business relationships with leaders and employees across a range of functions and business groups
• Innovative and creative approach to problem solving.
• Accomplished organizational skills, including the ability to accomplish demanding timeline objectives.
• Must have the ability to work at strategic, operational, and tactical levels on a global scale.
• Strong facilitation and presentation skills
• Exceptional communication and interpersonal skills with a proven ability to build trust, credibility, and strong, productive relationships.
• Excellent organizational and project/program management skills.
• Familiarity and comfort in working in a highly matrixed organization.
• Ability to objectively coach employees and managers through complex, difficult, and emotional issues.
• High change agility.

Qualifications

Experience, Education, & Training:

• 8+ years of experience in Human Resources in a client-facing role
• 8+ years of experience in an HR and/or COE role – working knowledge required to apply COE interventions
• 5+ years of experience working in a global and distributed work environment
• Experience working in a shared service environment, preferred
• Experience with project management
• Experience with organization transformation and integrations
• Bachelor’s degree in a business or HR-related field desired
• Knowledge of labor and compliance related laws based on geography
• Proficient in English and Spanish (Full professional fluency)

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.

Shift: Day