Help Desk Support

Itj; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing IT company in Tijuana is seeking IT Help Desk Support Technicians at Trainee, Associate, or Mid levels. This role involves providing first-line IT assistance, troubleshooting issues, and supporting onboarding processes. Candidates should have IT support experience, knowledge of Windows environments, and advanced English proficiency. The position offers an opportunity to grow in a collaborative environment while delivering secure and efficient technology support. The schedule aligns with US business hours and requires on-site presence in Tijuana.

Servicios

20 days Christmas bonus

12 days of vacation

8% savings fund

Medical, dental, vision, and life insurance

Gym bonus support

Education reimbursement (up to MXN 54,000/year)

30% vacation bonus

Work at Home bonus (MXN 5,000)

Formación

• Experience in IT Support or Help Desk at different levels.
• Strong communication and organization skills.
• Ability to document resolutions and follow procedures.

Responsabilidades

• Provide first-level IT support for incidents and service requests.
• Troubleshoot software and basic security issues.
• Use remote tools to assist users and document resolutions.

Conocimientos

IT Support experience

Knowledge of Windows and Office 365

Familiarity with ServiceNow

Experience with remote support tools

Strong customer service skills

Advanced English proficiency (C1)

Herramientas

ServiceNow

TeamViewer

Microsoft Intune

Descripción del empleo

IT Help Desk Support (Levels: Trainee / Associate / Mid)

About the Role

We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment.

Responsibilities

• Provide first-level support for IT incidents and service requests through ServiceNow.
• Troubleshoot software, access, endpoint, and basic security issues.
• Perform software installations and license assignments.
• Support onboarding and offboarding processes.
• Use remote tools such as TeamViewer and Microsoft Intune to assist users.
• Document resolutions accurately and elevate complex issues when required.
• Follow IT procedures, SLAs, and compliance standards.

Required Skills & Qualifications

• Experience in IT Support or Help Desk (level-dependent).
• Knowledge of Windows environments and Office 365 applications.
• Familiarity with ServiceNow or similar ticketing tools.
• Experience with remote support tools.
• Strong customer service and communication skills.
• Good organization and attention to detail.
• Advanced English proficiency (C1 or equivalent).

Nice to Have

• Experience in regulated environments.
• Basic knowledge of iOS device support.
• IT certifications (CompTIA, Microsoft).
• Office-based role in Tijuana (5 days on-site).
• Monday to Friday schedule aligned with US business hours.
• Ticket-based workload with occasional after-hours support.

Benefits at ITJ

• 20 days Christmas bonus
• 12 days of vacation (first year)
• 8% savings fund | 11% food coupons
• Medical, dental, vision, and life insurance
• Gym bonus support
• Education reimbursement (up to MXN 54,000/year)
• 30% vacation bonus
• Work at Home bonus (MXN 5,000)