Heatcraft Application Engineer

UNAVAILABLE; Saltillo; On-site; MXN 350,000 - 520,000; Full time

Job summary

Lennox, una compañía global con 130 años de historia en HVAC y refrigeración, busca un Application Engineer II para soporte técnico de equipos de refrigeración comercial. El rol implica instalación, pruebas y mantenimiento, así como capacitación a equipos de ventas y clientes para optimizar soluciones.

Se valorará experiencia en entornos de refrigeración comercial, habilidades analíticas y capacidad de trabajar en un equipo de alto rendimiento. Ubicación: Saltillo, México, posición presencial.

Qualifications

• Se requiere título universitario o combinación equivalente de educación y experiencia.
• Se exige al menos 1 año de experiencia relacionada.
• Excelentes habilidades de servicio al cliente, habilidades numéricas y conocimiento mecánico.
• Capacidad para realizar cálculos necesarios para aplicar correctamente equipos e integración.
• Buenas habilidades de escritura y comunicación verbal; uso de Office y CRM.

Responsibilities

• Proporcionar soporte técnico a clientes en la configuración, configuración, solución de problemas y operación de equipos de refrigeración comercial.
• Ofrecer capacitación a equipos de ventas y clientes sobre características de productos, aplicaciones y buenas prácticas.
• Desarrollar configuraciones y ajustes de parámetros para aplicaciones a medida.
• Asistir en la selección de productos, orientación de aplicaciones y resolución de problemas técnicos.
• Apoyar a equipos multifuncionales para mejoras de productos y éxito del cliente.

Skills

Customer service

Matemáticas

Conocimientos mecánicos

Comunicación escrita y verbal

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

Resumen

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Heatcraft Worldwide Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions to customers in more than 70 countries. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their five market-leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Descripción del trabajo

The Application Engineer II provides technical support for commercial refrigeration equipment, including commissioning, installation, testing, troubleshooting, and maintenance across our broad portfolio of products and solutions.

• Provide technical support to customers in the setup, configuration, troubleshooting, and operation of refrigeration products.
• Deliver training to sales teams and customers on product features, applications, and best practices.
• Develop customer-specific programming and parameter settings for custom applications as needed.
• Assist with product selection, application guidance, and resolution of technical issues.
• Support cross-functional teams in driving product improvements and customer success.

Requisitos

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 1 year related experience.
• Excellent customer service skills, strong math and mechanical knowledge.
• Has substantial knowledge of calculations required for correctly applying equipment and equipment integration.
• Must have strong written and verbal communication skills.
• Able to use Microsoft Office and Customer Relationship Management software.