Healthcare Virtual Assistant (Mexico)

Medium; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare solutions provider is looking for a Healthcare Virtual Assistant to join their remote team. Responsibilities include managing patient information, assisting with insurance claims, and ensuring HIPAA compliance. The ideal candidate should hold a Bachelor's degree in medical fields, have at least 1 year of experience, and possess strong English communication skills. This role offers performance incentives and a supportive work environment.

Servicios

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Opportunities for Career Growth

Fun Work Environment

Formación

• At least 1 year experience as a Medical Virtual Assistant.
• Proficient in troubleshooting common technical issues.
• Understanding of healthcare privacy regulations.

Responsabilidades

• Document new patient and referral intake.
• Manage appointment bookings and cancellations.
• Assist in analyzing healthcare data and preparing reports.

Conocimientos

Excellent English communication skills

Understanding of medical terminologies

Strong interpersonal skills

Solid organizational & time management skills

Tech savvy

Educación

Bachelor's degree in medical fields or pharmaceutical-related industry

Herramientas

EHR/EMR systems

Descripción del empleo

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

Please only apply for this job if you are located in MX and LATAM.

Duties and Responsibilities include but are not limited to:

1. Document new patient and referral intake
2. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
3. Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
4. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
5. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
6. Assist in analyzing healthcare data, preparing reports, and maintaining records.
7. Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
8. Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
9. Ad hoc tasks

Qualifications:

• Bachelor's degree in medical fields or the pharmaceutical-related industry.
• At least 1 year experience as a Medical Virtual Assistant.
• Excellent English communication skills both written and verbal. (At least C1 level)
• Solid understanding of medical terminologies and practices.
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues.
• Understanding of healthcare privacy regulations.
• Strong interpersonal skills.
• Solid organizational & time management skills with keen attention to details.
• Tech savvy & familiar with current technologies, like desktop sharing and cloud services.

Technical Requirements:

• USB Headset with Noise Cancellation feature.
• Working Webcam.
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM.
• Main Internet Service Speed: at least 25 Mbps wired connection.
• Backup Internet Service Speed: at least 10 Mbps.

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Bonuses, Tips, and Referral Program

Schedule:

20-40 hours per week

Location:

This is a remote job

Salary:

This is based on your experience and skills.

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.