Healthcare - Clinical Service Desk : Helpdesk

Ntt Data; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services provider seeks a Helpdesk Associate to join their Clinical Service Desk team. This role involves handling inbound customer calls, managing incident tickets, and requires a minimum of 4 years of service desk experience. The ideal candidate should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. This is a remote position within Mexico, allowing for flexibility in the workspace.

Formación

• Minimum of 4 years service desk experience or equivalent education and technical troubleshooting.
• Minimum 1 year of technical troubleshooting experience.

Responsabilidades

• Handle inbound customer calls primarily.
• Track and document incidents accurately.
• Drive resolution of incidents on a 24/7 desk.

Conocimientos

Customer service skills

Technical troubleshooting

Communication skills

Typing proficiency

Listening skills

Educación

High school diploma or equivalent

Descripción del empleo

Req ID :

Helpdesk Associate to join our Clinical Service Desk team.

This position will have the opportunity to work from home / remotely within Mexico.

Job Responsibilities

• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.
• Track and document the appropriate comments, and close or elevate the incident tickets and related issues promptly.
• Responsible for driving resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
• Ensure a quiet, private workspace with high speed, wired internet.
• Travel up to 10% of the time, if required.
• Lift up to 25 lbs. if needed for equipment setup.

Basic Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e. 2 years of work experience and 2 years of technical education).
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Preferred Skills

• Experience in a call center environment.
• Demonstrate a service philosophy in all interactions with clinicians and colleagues.
• Strong communication and interpersonal skills.
• Proficient typing and English language skills (both verbally and in writing).
• Strong listening capabilities to fully understand caller's needs / requests.
• Exceptional ability to work optimally in a fast-paced environment.

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Help Desk, Information Technology, Consulting, Technology