Guest Experience & Sales Coordinator

Marriott Worldwide; Tepic; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global luxury hotel brand is looking for a candidate to promote brand awareness and maximize sales revenue while maintaining guest loyalty. The role involves recognizing upsell opportunities, explaining sales presentation details, and providing exceptional guest service. Duties include answering guest inquiries, following company policies, and maintaining positive relationships with colleagues. If you have a passion for vibrant hospitality and an energetic attitude, consider this exciting opportunity at a premier hotel in Mexico.

Responsabilidades

• Promote brand awareness internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Recognize up-sell opportunities and enhance guest experiences.
• Encourage purchases of preview packages or tours.
• Explain sales presentation details to potential owners.
• Verify eligibility for preview package sales/tours.
• Offer complimentary gifts to guests.
• Answer guest questions about services.
• Record and relay messages accurately.
• Follow company policies; maintain a clean appearance.
• Welcome and acknowledge guests professionally.
• Prepare written documents and answer phones properly.
• Maintain positive relationships with colleagues.
• Comply with quality assurance standards.
• Perform physical tasks as required.
• Execute reasonable job duties as requested.

Descripción del empleo

A global luxury hotel brand is looking for a candidate to promote brand awareness and maximize sales revenue while maintaining guest loyalty. The role involves recognizing upsell opportunities, explaining sales presentation details, and providing exceptional guest service. Duties include answering guest inquiries, following company policies, and maintaining positive relationships with colleagues. If you have a passion for vibrant hospitality and an energetic attitude, consider this exciting opportunity at a premier hotel in Mexico.