Guest Experience & Operations Coordinator

Marriott Vacations Worldwide; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality company in Mexico City is seeking a candidate for a role that involves providing professional telephone assistance and managing service requests. The position requires at least 2 years of experience, a bachelor's degree, and proficiency in advanced English. Responsibilities include coordinating operational staff and ensuring guest satisfaction through effective communication and follow-up. Ideal candidates will excel under pressure and have a proactive service attitude.

Formación

• At least 2 years of experience in a similar position.
• Advanced English language proficiency.
• Ability to work under pressure.

Responsabilidades

• Provide professional telephone assistance.
• Manage service requests through work orders.
• Coordinate operational staff and ensure timely follow-up on guest complaints.

Conocimientos

Initiative

Highly organized

People oriented

Excellent service attitude

Proactive

Multitasking

Educación

Bachelor’s degree or higher

Descripción del empleo

A leading hospitality company in Mexico City is seeking a candidate for a role that involves providing professional telephone assistance and managing service requests. The position requires at least 2 years of experience, a bachelor's degree, and proficiency in advanced English. Responsibilities include coordinating operational staff and ensuring guest satisfaction through effective communication and follow-up. Ideal candidates will excel under pressure and have a proactive service attitude.