Guest Experience Lead - Remote Hospitality & Escalations

Stayd Collective; Ciudad de México; Presencial; MXN 528.541 - 792.811; Jornada completa

Descripción de la vacante

Stayd Collective is looking for a Guest Experience Lead to ensure high-quality guest interactions and handle escalations effectively. This remote role, ideal for candidates in LATAM, requires strong communication skills in both English and Spanish, along with a minimum of 2 years' experience in hospitality.

Key responsibilities include maintaining communication standards, managing operational issues, and leveraging technology to enhance guest satisfaction. The position offers growth opportunities within the guest experience leadership roles.

Formación

• Minimum 2+ years of experience in hospitality, including short-term rentals and hotels.
• Strong technical skills with property management systems.
• Excellent written communication skills in English and Spanish.

Responsabilidades

• Maintain high standards of guest communication.
• Handle complex guest issues with sensitivity.
• Coordinate with maintenance and housekeeping teams effectively.

Conocimientos

Customer service

Conflict resolution

Technical acumen

Bilingual (English and Spanish)

Herramientas

Guest management systems (Guesty)

Project management tools (Airtable)

Descripción del empleo

Stayd Collective is looking for a Guest Experience Lead to ensure high-quality guest interactions and handle escalations effectively. This remote role, ideal for candidates in LATAM, requires strong communication skills in both English and Spanish, along with a minimum of 2 years' experience in hospitality.

Key responsibilities include maintaining communication standards, managing operational issues, and leveraging technology to enhance guest satisfaction. The position offers growth opportunities within the guest experience leadership roles.