Group Reservations Coordinator

Four Seasons; Baja California Sur; Presencial; MXN 539,000 - 720,000; Jornada completa

Descripción de la vacante

A luxury resort in Baja California Sur is seeking a Group Reservations Coordinator responsible for managing group reservations, ensuring compliance with contractual accommodations. The ideal candidate will have a high school diploma, at least 2 years of experience in luxury hotel group management, fluency in both English and Spanish, and strong organizational skills. This role is key to delivering exceptional guest experiences and optimizing hotel revenue, offering a highly competitive salary and benefits including training and development opportunities.

Servicios

Highly competitive salary

Annual incentive plan

Shuttle service from San Lucas and San Jose del Cabo

Complimentary dry cleaning for employee uniforms

In-house training workshops

Employee Service Awards

Formación

• Minimum 2 years of experience in reservations and group management in luxury hotels.
• Experience in customer service within premium hospitality environments.
• Knowledge of basic financial processes.

Responsabilidades

• Manage group reservations and ensure compliance with contractual terms.
• Create group blocks in Opera upon receiving the contract.
• Communicate group activity to relevant parties and provide reports.
• Complete rooming lists within 48 hours of receipt.
• Conduct pre-arrival checks in Opera and Golden.

Conocimientos

Fluent English

Fluent Spanish

Exceptional attention to detail

Excellent interpersonal communication

Organizational skills

Ability to work under pressure

Educación

High school diploma

Technical or university studies in Tourism or Hotel Management

Herramientas

Opera PMS

Golden S&C

Descripción del empleo

About Four Seasons

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site: https://www.fourseasons.com/es/loscabos/

Instagram: #fsloscabos

About the role: Group Reservations Coordinator

Responsible for managing all group reservations, ensuring compliance with contractual conditions regarding accommodations for both parties. This role is key to delivering an exceptional guest experience and optimizing hotel revenue.

What you will do

• Manage Blocks and Rates: Create group blocks in Opera upon receiving the sales contract, enter blackout dates, and set up rate codes as agreed.
• System Updates: Keep Opera PMS and Golden S&C updated in coordination with the Sales Group Coordinator.
• Group Communication: Inform group contacts, Events Manager, and Sales Manager about group activity (pickup, attrition) and provide block reports with confirmation numbers.
• Rooming List Processing: Complete rooming list within 48 hours of receipt.
• Financial Compliance: Follow deposit and credit card procedures and deliver pickup/attrition grids to Finance.
• Pre-Arrival Control: Conduct pre-arrival checks in Opera and Golden, attend key meetings (Pipeline, Group Resume, Pre-Con), and monitor progress using dashboards.
• Issue Management and Support: Report system anomalies to IT, resolve complaints professionally, and handle special requests from groups.

What you bring

• High school diploma required; technical or university studies in Tourism, Hotel Management, or related fields are a plus.
• Minimum 2 years of experience in reservations and group management in luxury hotels or resorts.
• Experience in customer service within premium hospitality environments.
• Proficiency in Opera PMS and preferably Golden S&C.
• Knowledge of basic financial processes (deposits, credit policies).
• Fluent English and Spanish (spoken and written)
• Exceptional attention to detail and ability to handle critical information.
• Excellent interpersonal communication skills and teamwork abilities.
• Strong organizational skills, proactivity, and ability to work under pressure.

What we offer

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs