Ground Operations Supervisor

American President Lines; Región Centro; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A global logistics company is seeking a Ground Operations Supervisor to lead the operational and administrative processes in Mexico. You will ensure service excellence and compliance while managing a team focused on continuous improvement and client satisfaction. Ideal candidates will have proven leadership experience in ground operations within the logistics sector.

Formación

• Proven experience in ground operations management, preferably in transportation or logistics.
• Strong leadership and team management capabilities.
• Excellent organizational skills to manage multiple responsibilities.

Responsabilidades

• Lead and manage your team in operational processes related to ground transportation.
• Maintain and enforce Standard Operating Procedures (SOPs).
• Review operational reports and ensure timely billing.

Conocimientos

Leadership

Team management

Organizational skills

Communication skills

Operational software proficiency

Budgeting and financial controls

Descripción del empleo

Ground Operations Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Overview

As a Ground Operations Supervisor at CEVA FM Mexico, you will play a pivotal role in overseeing the execution and development of terrestrial logistics products. You will be responsible for leading your team to ensure the quality and compliance of operational and administrative processes, with a commitment to the highest standards of service excellence and adherence to company policies, procedures, and the corporate code of conduct.

Key Responsibilities

• Lead and manage your team to effectively execute all operational and administrative processes related to ground transportation services, ensuring seamless delivery and continuous improvement.
• Maintain, update, and enforce Standard Operating Procedures (SOPs) for all accounts at your station, guaranteeing accuracy and relevance to operational needs.
• Actively contribute to the launch and implementation of new projects by defining operational resources and validating that SOP information meets client service requirements.
• Review operational reports such as DOSP05, DOSP06, and Daybookf to ensure timely and accurate billing within the operative month, supporting financial and budgetary targets.
• Monitor and administer ICO reports, ensuring proper handling to avoid budgetary impacts.
• Develop and manage improvement plans with transportation providers to ensure compliance with service performance indicators, fostering strong partnerships and accountability.
• Lead client review meetings focused on key performance indicators (KPIs), driving follow-up on action plans and continuous service improvements.
• Supervise the accuracy of data entry for all services rendered, maintaining system integrity and operational transparency.
• Oversee the creation and maintenance of physical files for each shipment, ensuring compliance with company documentation standards.
• Ensure effective management of the Apinvh process, maintaining operational accuracy and compliance.
• Possess thorough understanding of the department’s Profit & Loss (P&L) statements, ensuring billing processes are completed punctually to meet financial objectives.
• Guarantee that your team meets the required training hours as outlined in the annual development program, promoting ongoing professional growth and compliance.
• Support and contribute to the career development of each team member by fostering a positive and empowering work environment.
• Undertake any additional tasks assigned by management, prioritizing activities that benefit the department and align with company goals.

Reporting Structure

You will report directly to the Ground Operations Manager and will have direct supervisory responsibility over Ground Specialist I and II positions. This role requires strong leadership to coordinate efforts effectively within your team and across departments.

Preferred Skills and Qualifications

• Proven experience in ground operations management, preferably within the transportation or logistics industry.
• Strong leadership and team management capabilities, with an emphasis on coaching and employee development.
• Excellent organizational skills to manage multiple responsibilities, including SOP maintenance, reporting, and client engagements.
• Solid understanding of budgeting, billing processes, and financial controls relevant to operational management.
• Effective communication skills to lead meetings, collaborate with clients, and interface with internal teams and external stakeholders.
• Proficiency in operational software and data entry systems, ensuring accuracy and process efficiency.
• Commitment to uphold CEVA’s policies, procedures, and ethical standards, contributing positively to corporate culture.

Why Join CEVA?

CEVA FM Mexico is a leader in transportation operations, dedicated to delivering innovative ground logistics solutions. Joining our team means becoming part of a dynamic and inclusive organization that values operational excellence, continuous improvement, and individual growth. This role offers the opportunity to develop your career in a supportive environment focused on collaboration, client service, and professional achievement.

We encourage applications from candidates who are passionate about leading operational teams, committed to customer satisfaction, and driven to contribute to a premier logistics company's success.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.