Governance & Performance Insights Analyst

Nov Inc.; Xico; On-site; MXN 360,000 - 480,000; Full time

Job summary

Nov Inc. is seeking a GBS Governance & Continuous Improvement Analyst to support governance activities across managed services providers and transition operations within the Global Business Services organization.

You will coordinate governance reporting, KPI/SLA administration, and maintenance of governance documentation while partnering with service leads, delivery teams, and analytics groups to drive transparency and improvements.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering, Operations, Analytics, or related field.
• 3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environments.
• Experience working with KPI and operational performance reporting.
• Strong organizational and coordination skills.
• Advanced Excel and reporting capabilities.
• Strong written and verbal English communication skills.

Responsibilities

• Coordinate weekly, monthly, and quarterly governance reporting activities.
• Support preparation of operational scorecards and governance dashboards.
• Consolidate KPI, SLA, and operational performance data from multiple sources.
• Validate completeness and consistency of governance reporting inputs.
• Track SLA and KPI performance results and identify potential breaches.
• Maintain KPI definitions, governance trackers, and reporting standards.
• Coordinate with Power BI and analytics teams to support dashboard and reporting needs.
• Assist with performance trend analysis and operational summaries.
• Maintain governance action logs, RAID trackers, and escalation records.
• Support governance meeting preparation, agendas, minutes, and follow-up tracking.
• Coordinate governance calendars and recurring review meetings.
• Ensure governance documentation remains current and organized.
• Support governance activities during operational transitions and stabilization periods.
• Track transition milestones, risks, and readiness activities.
• Assist with hypercare reporting and issue management coordination.
• Coordinate with delivery teams, providers, captive centers, and business stakeholders to gather governance inputs.
• Support governance communications and follow-up activities.
• Escalate reporting gaps, risks, or unresolved actions as appropriate.

Skills

KPI reporting

Advanced Excel

English communication

Organizational skills

Governance reporting

Education

Bachelor’s degree in Business/Finance/Engineering/Operations/Analytics

Tools

Power BI

Alteryx

Job description

Nov Inc. is seeking a GBS Governance & Continuous Improvement Analyst to support governance activities across managed services providers and transition operations within the Global Business Services organization.

You will coordinate governance reporting, KPI/SLA administration, and maintenance of governance documentation while partnering with service leads, delivery teams, and analytics groups to drive transparency and improvements.