Global VP of Operations - Scale BPO & Teams

Redial Bpo; Tijuana; Presencial; MXN 1,648,000 - 2,199,000; Jornada completa

Descripción de la vacante

A leading BPO company in Tijuana is seeking a Vice President of Operations to lead global operations and build high-performing teams. The role requires 10+ years in BPO leadership, strong interpersonal skills, and a hands-on approach. Candidates should be bilingual (Spanish/English) and ready for international travel. This position promises a challenging yet rewarding environment focused on operational excellence and client satisfaction.

Formación

• 10+ years of BPO operations experience, preferably at a VP or senior director level.
• Strong understanding of BPO delivery models and client onboarding.
• Ability to work extended hours to meet demands.

Responsabilidades

• Oversee daily operations ensuring service delivery excellence.
• Design and implement continuous improvement workflows.
• Build and mentor high-performing teams.

Conocimientos

BPO operations leadership

Process development

Hands-on problem-solving

Bilingual in Spanish and English

Strong interpersonal skills

Cross-functional collaboration

Descripción del empleo

A leading BPO company in Tijuana is seeking a Vice President of Operations to lead global operations and build high-performing teams. The role requires 10+ years in BPO leadership, strong interpersonal skills, and a hands-on approach. Candidates should be bilingual (Spanish/English) and ready for international travel. This position promises a challenging yet rewarding environment focused on operational excellence and client satisfaction.