Global Survey & Insights Analyst (Qualtrics Expert)

Lockton; Ciudad de México; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Lockton is seeking an energetic Survey & Insights Analyst to design, deploy, and analyze surveys across regions. You will be hands-on with Qualtrics, turning research questions into effective survey programs and actionable findings while upholding privacy standards.

You will partner with business units and geographies to scope requests, ensure quality data, and translate insights into compelling reports and dashboards for management and associates.

Formación

• 1+ years of experience in survey research, data analysis, market research, or a related analytical field.
• Demonstrated experience building and administering surveys in Qualtrics (or a comparable enterprise survey platform) required.
• Proficiency with Microsoft Excel required; experience with Power BI strongly preferred.
• Working knowledge of Python and SQL for data manipulation or automation preferred, but not required.
• Excellent written and spoken English proficiency required, given regular collaboration with international, multi-lingual stakeholders.
• Familiarity with survey methodology best practices, including question design and sampling.
• Awareness of data privacy principles and regulations relevant to survey data (e.g., GDPR, CCPA) a plus.
• Ability to express complex technical concepts effectively, both verbally and in writing, to non-technical audiences.
• Demonstrated ability to analyze data from multiple sources and provide clear, actionable recommendations.
• Strong attention to detail and ability to manage multiple concurrent projects without sacrificing quality or accuracy.
• Comfortable working across time zones with globally distributed teams; some flexibility in working hours may be required.

Responsabilidades

• Design, build, and program surveys in Qualtrics, including logic/branching, bilingual and multi-language routing, embedded data, and distribution workflows.
• Serve as a subject matter resource for survey methodology, question design, and data quality across a portfolio of internal and client-facing survey programs.
• Partner with stakeholders across regions and business units to scope survey requests, define objectives, and translate business questions into effective instrument design.
• Clean, analyze, and synthesize survey data into reports, dashboards, and presentations for management and Associates.
• Support data governance efforts, including PII/PHI risk review, survey inventory management, and adherence to global privacy requirements (e.g., GDPR, CCPA).
• Provide consulting, training, and technical support to survey requestors throughout the survey lifecycle, from intake through post-deployment analysis.
• Monitor project timelines and maintain responsibility for delivering accurate, on-time deliverables.
• Communicate findings and recommendations clearly to both technical and non-technical, audiences.
• Collaborates cross-functionally with IT PMO, Digital Office, and People Solutions teams as needed.

Herramientas

Qualtrics

Power BI

Python

SQL

Excel

Descripción del empleo

Lockton is seeking an energetic Survey & Insights Analyst to design, deploy, and analyze surveys across regions. You will be hands-on with Qualtrics, turning research questions into effective survey programs and actionable findings while upholding privacy standards.

You will partner with business units and geographies to scope requests, ensure quality data, and translate insights into compelling reports and dashboards for management and associates.