Global Support Lead - Cloud & Devices (Remote)

Canonical - Jobs; Puebla de Zaragoza; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open source software company is looking for a Support Manager to lead support teams in delivering exceptional customer service in a fast-paced environment. You will need extensive Linux knowledge and team management experience, alongside a commitment to customer satisfaction. The role includes managing performance, operational control, and continuous improvement of support services. A collaborative, distributed work culture is fostered, with opportunities for personal development and travel.

Servicios

Performance-driven annual bonus

Learning and development budget of USD 2,000

Annual compensation review

Employee Assistance Programme

Formación

• Extensive CLI experience with Linux at a technical level.
• Confidence under pressure with a proven track record of high customer focus.
• Preferably fluent in two languages, with English being primary.

Responsabilidades

• Manage a professional support team, including skills development and performance management.
• Ensure customer cases are responded to within SLA.
• Act as the customer escalation contact and ensure escalations are addressed appropriately.

Conocimientos

CLI experience with Linux

Leadership experience

Customer focus

Fluent in English

Excellent communication skills

Herramientas

Linux Desktop

OpenStack

Public Cloud

Virtualization technologies

Descripción del empleo

A leading open source software company is looking for a Support Manager to lead support teams in delivering exceptional customer service in a fast-paced environment. You will need extensive Linux knowledge and team management experience, alongside a commitment to customer satisfaction. The role includes managing performance, operational control, and continuous improvement of support services. A collaborative, distributed work culture is fostered, with opportunities for personal development and travel.