Global Software Asset Management Specialist

WSP_GCC_Intelligent Infrastructure; Ciudad de México; Híbrido; MXN 500.000 - 720.000; Jornada completa

Descripción de la vacante

WSP seeks a Software Asset Management Specialist to join the SAM Hub, supporting a large, international IT environment across regions. You will manage licensing requests, optimize software usage, and drive governance across the lifecycle of software assets.

Location is flexible (LAC/remote/hybrid); you will collaborate with IT, Procurement, Engineering, and external vendors to ensure compliance and cost optimization in a dynamic, global context.

Formación

• Experience in ITIL-aligned environments.
• Experience in Software Asset Management or similar operational IT roles.
• Knowledge of ServiceNow.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills (verbal and written).
• Ability to manage multiple tasks and meet service levels.
• Process-oriented mindset with attention to detail.
• Ability to build strong working relationships across teams.
• Comfortable in dynamic environments.
• Proficient in English and Spanish.
• Experience with multicultural and distributed teams.

Responsabilidades

• Manage end-to-end software licensing requests and processing.
• Maintain records of software assets from procurement to deinstallation.
• Respond to stakeholder queries and licensing escalations.
• Collaborate with IT, On-Site Support, and SCCM/Intune; coordinate with vendors.
• Support software installation and delivery processes.
• Drive license optimization and improve usage efficiency.
• Support audit and compliance activities and reporting requirements.
• Maintain renewals calendar and input to financial planning.
• Identify operational gaps through metrics and ITSM alignment.
• Support transition activities and knowledge sharing across teams.

Conocimientos

ITIL environment experience

SAM experience

ServiceNow knowledge

Analytical skills

Communication skills

Multitasking

Detail-oriented

Team collaboration

English & Spanish proficiency

Cross-cultural collaboration

Educación

Bachelor's degree in Information Technology or related field

Herramientas

ServiceNow

Descripción del empleo

WSP seeks a Software Asset Management Specialist to join the SAM Hub, supporting a large, international IT environment across regions. You will manage licensing requests, optimize software usage, and drive governance across the lifecycle of software assets.

Location is flexible (LAC/remote/hybrid); you will collaborate with IT, Procurement, Engineering, and external vendors to ensure compliance and cost optimization in a dynamic, global context.