Global Service Quality & Process Lead

Teradata; Tijuana; Presencial; MXN 720,000 - 1,171,000; Jornada completa

Descripción de la vacante

A global data analytics company is seeking a Quality-of-Service analyst in Tijuana, Baja California. In this role, you will analyze customer support processes and provide oversight for operational improvements. Ideal candidates will possess a Bachelor's degree, effective communication skills, and data analysis capabilities. Experience with GSO operations is preferred. The position supports the organization's transformation efforts in enhancing service delivery and driving continuous process improvements.

Formación

• Bachelor's Degree or equivalent experience.
• Effective oral and written communications skills.
• Data analysis capabilities.

Responsabilidades

• Analyze customer support processes and workflows.
• Provide oversight of Global incident backlog and support practices.
• Consult on process improvements and support best practices.
• Define new support practices and workflows for GSO.
• Identify automation opportunities and lead change management efforts.
• Coordinate and deliver training sessions on new processes.
• Drive service quality and process improvement.

Conocimientos

Effective oral and written communications skills

Data analysis capabilities

Business acumen

Knowledge of GSO operations and support practices

Experience with computer hardware and software products

Educación

Bachelor's Degree or equivalent experience

Descripción del empleo

A global data analytics company is seeking a Quality-of-Service analyst in Tijuana, Baja California. In this role, you will analyze customer support processes and provide oversight for operational improvements. Ideal candidates will possess a Bachelor's degree, effective communication skills, and data analysis capabilities. Experience with GSO operations is preferred. The position supports the organization's transformation efforts in enhancing service delivery and driving continuous process improvements.