Global Service Delivery Manager, e-Invoicing

TRSS; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global information provider is seeking a Service Manager based in Mexico City. In this senior role, you will lead complex service engagements, ensuring high customer satisfaction and operational efficiency. You will work closely with international clients, guiding them through the implementation of e-invoicing solutions and project management across their lifecycle. This role offers a hybrid work model and competitive benefits, emphasizing work-life balance and career development.

Servicios

Hybrid Work Model

Flexible Vacation

Employee Assistance Programs

Career Development Opportunities

Formación

• Significant experience leading complex customer-facing projects in global environments.
• Proven experience managing global customers across multiple time zones.
• Experience with e-invoicing or ERP implementations is highly desirable.

Responsabilidades

• Lead service engagements for strategic customers; ensure high satisfaction.
• Transform customer business objectives into actionable plans.
• Monitor service performance and drive continuous improvement initiatives.
• Prepare structured status updates for leadership.

Conocimientos

Leadership

Project Management

Communication

Operational Efficiency

Risk Management

Educación

Bachelor's degree

Descripción del empleo

A leading global information provider is seeking a Service Manager based in Mexico City. In this senior role, you will lead complex service engagements, ensuring high customer satisfaction and operational efficiency. You will work closely with international clients, guiding them through the implementation of e-invoicing solutions and project management across their lifecycle. This role offers a hybrid work model and competitive benefits, emphasizing work-life balance and career development.