Global Remote Technical Support Engineer - PHP/JS, SQL, AWS

SupportYourApp; Puebla de Zaragoza; Remote; MXN 1,128,000 - 1,693,000; Full time

Benefits offered by this job

Fixed schedule (GMT+11 night shift)

Remote from EU

USD compensation

Referral rewards

Health policy

Professional development

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Engineer to troubleshoot escalated issues in web, mobile apps, and APIs. You will read code, perform small fixes, and analyze logs with strong SQL skills in a fast-paced, multilingual environment.

Work remotely from the EU with a fixed schedule, meet KPIs, and collaborate with diverse teams while delivering customer-centric support and continuous learning opportunities.

Qualifications

• 2+ years in customer-facing technical support (L1/L2 or L3) with hands-on troubleshooting.
• Strong SQL skills and working knowledge of relational databases.
• Ability to read code and implement small fixes in PHP/JavaScript.
• Excellent written and verbal English communications.
• Experience with cloud platforms (AWS or similar).

Responsibilities

• Investigate and troubleshoot escalated issues across backend systems and integrations.
• Reproduce bugs in web, mobile apps, and APIs; analyze logs and metrics.
• Implement small, low-risk fixes and document findings clearly.
• Escalate complex problems with clear context to Engineering.
• Maintain runbooks and contribute to knowledge bases to reduce escalations.

Skills

English proficiency

SQL

Technical support

Code-reading

Troubleshooting

Customer communication

Analytical thinking

Tools

PHP

JavaScript/TypeScript

AWS

Sentry

Grafana

React Native

GraphQL

BigQuery

ClickHouse

REST API

CI/CD

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Engineer to troubleshoot escalated issues in web, mobile apps, and APIs. You will read code, perform small fixes, and analyze logs with strong SQL skills in a fast-paced, multilingual environment.

Work remotely from the EU with a fixed schedule, meet KPIs, and collaborate with diverse teams while delivering customer-centric support and continuous learning opportunities.