Global Remote Customer Success Manager for Manufacturing Platform

THE/STUDIO; A distancia; MXN 783,000 - 1,133,000; Jornada completa

Descripción de la vacante

A global manufacturing platform is seeking a Customer Success Manager to lead customer relationships and drive product adoption. This fully remote role involves managing multiple accounts, ensuring customer satisfaction, and providing insights to improve processes. Ideal candidates have over three years of experience in customer success and account management, possess strong CRM skills, and can thrive in a dynamic environment. A commitment to excellence and effective communication is essential for success in this role.

Formación

• 3+ years of Customer Success or Account Management experience.
• Excellent English communication skills (C2).
• Strong CRM experience.

Responsabilidades

• Manage and grow a portfolio of SMB and mid-market customer accounts.
• Ensure customers achieve their goals and adopt the platform.
• Monitor account health and customer activity.

Conocimientos

Customer Success

Account Management

CRM Experience

English Communication

Results-driven

Herramientas

HubSpot

Descripción del empleo

A global manufacturing platform is seeking a Customer Success Manager to lead customer relationships and drive product adoption. This fully remote role involves managing multiple accounts, ensuring customer satisfaction, and providing insights to improve processes. Ideal candidates have over three years of experience in customer success and account management, possess strong CRM skills, and can thrive in a dynamic environment. A commitment to excellence and effective communication is essential for success in this role.