Global Product Owner (Plaza Scotiabank)

Scotiabank; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading financial institution in Mexico City is seeking a strategic leader in online business banking. The role requires defining the target customer experience, developing strategic business plans, and leading program teams. Candidates should have a degree in Business Administration, 3+ years of experience in Cash Management and Payments, and strong negotiating skills. Bilingual proficiency in English and Spanish is essential. The position offers a competitive salary and various benefits.

Servicios

Base salary

Grocery vouchers

Direct hiring with the Institution

Benefits above those required by law

Year-end bonus (30 days)

20 vacation days per year

Major Medical Expenses Insurance

Life insurance

Formación

• 3+ years' experience in the Cash Management and Payments industry.
• In-depth understanding of global payments marketplace.
• Experience working on large technology projects.

Responsabilidades

• Define the target customer experience using market intelligence.
• Develop and execute strategic business plans for the global platform.
• Lead program teams to achieve performance metrics.
• Act as Subject Matter Expert in online business banking channels.

Conocimientos

Leadership

Communication skills in English and Spanish

Negotiating skills

Understanding of financial concepts

Knowledge of Cash Management and Payments

Educación

Degree in Business Administration

Herramientas

Agile/Scrum/Kanban methodologies

Descripción del empleo

Accountabilities

1. Define the target customer experience, leveraging market intelligence and user‑centric design principles and ensure the prioritization of this throughout the build process:

   • Understanding current market research and tracking of global trends, competitor offerings and market requirements
   • Maintaining lines of communication with delivery network, partners and customers about needs, competitive opportunities and trends.
   • Maintaining active participation in strategic conversations about customer experience in the business banking space

2. Develop and execute strategic business plans and requirements for the global platform:

   • Use market and industry knowledge to translate user needs into user stories and acceptance criteria for your team, maintaining a backlog of 3 to 4 sprints ahead of the team
   • Direct the development and definition of key capabilities and functionality
   • Review development work completed throughout sprint cycles to ensure key metrics are achieved and a process of continual improvement of the capabilities and customer experience are achieved
   • Support the implementation of the platform from migration strategy creation, internal and external pilot and ongoing sustainment
3. <>Provide strong team leadership to motivate the program teams and ensure the achievement of agreed‑upon performance metrics by:
   • Set team goals, monitor and report progress regularly using dynamic / visual tools
   • Share knowledge, experience and responsibility with technology teams in a drive for the highest standards of professionalism and service excellence
   • Monitor and coach to achieve performance metrics
   • Ensure all team members are aware of the business rationale as to why we are building certain functionalities and the associated customer impact / feedback received
   • Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

4. Act as a Subject Matter Expert in the realm of online business banking channels and the associated Cash Management and Payment Services offered through them:

   • Payment Services, including International Wire Payments, Domestic low‑value clearing systems (ACH) Bill, Service and Tax Payments and Account Transfers
   • Account Balance and Transaction Reporting, Account Statements, Account Reconciliation and Collection / Receivables services (including cheque processing /clearing/reconciliation)
   • Liquidity Management services including zero‑balance accounts, account sweeps and fund pooling
   • Channel security components including perimeter security, fraud management, biometric and risk‑based authentication models
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We offer

• Base salary
• Grocery vouchers
• Direct hiring with the Institution
• Benefits above those required by law
• Year‑end bonus (30 days)
• 20 vacation days per year
• Major Medical Expenses Insurance
• Life insurance

Experience

• Degree / post‑graduate degree, preferably in Business Administration
• 3+ years’ experience in Cash Management and Payments industry and in‑depth understanding of the global payments marketplace and regulatory environment
• Experience working on large technology projects using industry‑standard delivery methodologies (e.g., Agile/Scrum/Kanban) i.e. facilitating ceremonies, managing a backlog/release plan, tracking team‑level metrics, removing blockers (burndown diagram, burn‑up release, etc.)
• In‑depth understanding of delivery networks of financial products and services within the context of the Bank’s sales and service strategies across the various delivery channels.
• Strong business sense with knowledge of financial concepts and the ability to apply them to business situations.
• Strong negotiating skills with experience in deal structuring as responsibilities include negotiating on behalf of the Bank with other sophisticated entities.
• Excellent written & oral communication skills are required (English & Spanish required)

At Scotiabank, we value the unique skills and experiences that each person brings to the bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the bank’s policies, standards, codes, and guidelines related to non‑discrimination and workplace accommodations. If you require any type of accessibility accommodation during the process, please inform our Talent Acquisition team. Scotiabank is an inclusive company that respects diversity and does not engage in any form of discrimination. Under no circumstances does it request pregnancy or HIV tests. We appreciate your interest. However, only candidates selected for an interview will be contacted.

Location: México • Ciudad de México • Miguel Hidalgo