Global Network Services Intern - IT Ops & SOPs

Corning Incorporated; Monterrey; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

Corning Incorporated is seeking a IT Global Network Services Intern in Monterrey to support SOP creation, documentation, and knowledge management for global network operations. You will document recurring activities, assist with incident reporting, and help standardize procedures under supervision, while learning AI-enabled approaches for IT operations.

The role focuses on building foundational IT operations documentation, collaborating with network analysts, and contributing to process

Formación

• Currently pursuing a degree or diploma in Information Technology, Computer Science, Networking, Information Systems, or a related field.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, and switching.
• Strong written communication skills with the ability to produce clear, organized, and accurate documentation.
• Good attention to detail and ability to follow established processes.
• Basic proficiency in Microsoft Office, especially Word, Excel, PowerPoint, and shared documentation tools.
• Ability to manage multiple tasks and meet deadlines in a structured team environment.
• Willingness to learn IT operational processes, documentation standards, and enterprise support practices.
• Professional attitude, reliability, and ability to handle information with discretion.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Interest in network operations and IT infrastructure support.

Responsabilidades

• Assist in documenting operational procedures, workflows, and recurring tasks performed by the GNS Team.
• Support the creation, formatting, review, and maintenance of SOPs, work instructions, and knowledge base articles.
• Help inventory and organize network-related documentation, including escalation paths, support contacts, maintenance procedures, and operational checklists.
• Collaborate with team members to capture current-state processes and identify documentation gaps.
• Support updates to internal documentation repositories to ensure information is accurate, consistent, and easy to access.
• Assist in preparing operational reports, status summaries, and meeting notes for internal team use.
• Help track routine operational activities such as incident trends, maintenance schedules, ticket categories, and recurring issues.
• Provide administrative and analytical support for service requests, incident follow-up, and problem management documentation under supervision.
• Participate in reviewing network monitoring outputs and assist in summarizing alerts, recurring events, and common operational patterns.
• Support the team in creating simple process maps, flowcharts, and visual guides for operational procedures.
• Assist with data gathering for KPI, SLA, and operational performance reporting.
• Help standardize document templates, naming conventions, and version control practices across team documentation.
• Participate in team meetings, operational handovers, and knowledge-sharing sessions to improve understanding of network operations processes.
• Assist in testing documented procedures for clarity and usability, ensuring SOPs are practical for day-to-day operations.
• Support low-risk operational improvement initiatives such as documentation clean-up, checklist updates, and dashboard/report preparation.
• Explore and propose practical ways AI tools may support GNS, such as: improving SOP drafting and summarization, organizing knowledge base content, identifying recurring incident patterns, assisting with ticket categorization, generating documentation outlines or process summaries.
• Conduct basic research on AI use cases relevant to network operations and present findings or recommendations to the team.

Conocimientos

Technical documentation

SOP development

Process mapping

Basic network fundamentals

Analytical thinking

Written communication

Collaboration

Time management

MS Office

Knowledge base management

Educación

Pursuing IT/CS-related degree or diploma

Herramientas

SharePoint

MS Office Suite

Descripción del empleo

Corning Incorporated is seeking a IT Global Network Services Intern in Monterrey to support SOP creation, documentation, and knowledge management for global network operations. You will document recurring activities, assist with incident reporting, and help standardize procedures under supervision, while learning AI-enabled approaches for IT operations.

The role focuses on building foundational IT operations documentation, collaborating with network analysts, and contributing to process