Global CX Operations Director - Strategy & Process Leader

DiDi Global; Ciudad de México; Presencial; MXN 1,000,000 - 1,500,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico City seeks a CX Operations Director to enhance customer experience through strategy development and team leadership. You will drive process optimization and foster a customer-centric culture while collaborating with diverse teams. The ideal candidate has over 8 years of experience and strong data analysis skills. This role provides opportunities for impactful leadership and innovation in customer service.

Formación

• 8+ years of relevant experience in management consulting, operations, customer service, or business development.
• At least 5 years leading teams or cross-functional projects.
• Fluency in English is mandatory.

Responsabilidades

• Create and implement customer experience strategies.
• Standardize and optimize customer experience processes.
• Lead cross-company projects for customer feedback implementation.
• Build and inspire a high-performance team.
• Report to senior leadership on progress and insights.

Conocimientos

Leadership

Communication

Data analysis

Continuous improvement

Cross-functional collaboration

Herramientas

Excel

Data management tools

Descripción del empleo

A leading mobility technology platform in Mexico City seeks a CX Operations Director to enhance customer experience through strategy development and team leadership. You will drive process optimization and foster a customer-centric culture while collaborating with diverse teams. The ideal candidate has over 8 years of experience and strong data analysis skills. This role provides opportunities for impactful leadership and innovation in customer service.