Global Customer Service Associate — Orders & Fulfillment

ALLNEX; Región Centro; Sur place; MXN 180 000 - 280 000; Plein temps

Résumé du poste

ALLNEX in Guadalajara, MX is seeking a Customer Service Representative to manage customer orders and support end-to-end order fulfillment. You will act as a key link between customers and internal functions, coordinating with Sales, Supply Chain, Logistics, warehouses, and Credit to ensure timely shipments and accurate documentation.

Typical responsibilities include entering orders into SAP, following up on delivery details, handling inquiries and complaints, and maintaining clear communication

Qualifications

• Experience in Customer Service is preferred; basic understanding of Supply Chain, logistics, order fulfillment, inventory management, and transportation processes.
• Strong customer focus. Good knowledge of standard office software.
• Resourceful, with a strong sense of initiative and the ability to manage priorities in a dynamic operational environment.

Responsabilités

• Takes care of customers and their orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligned with customer needs.
• Receives customer orders (email, customer portal, EDI, phone) and enters them into the respective ERP system (SAP / customer portal).
• Follows up on customer orders and independently negotiates order details with customers (delivery dates, quantities, partial deliveries).
• Manages customer complaints, identifying and implementing solutions when they are related to Customer Service.
• Ensures timely communication, shipment, and documentation through assertive and collaborative interaction with Sales/BU, order fulfillment teams, Credit, and PSRA.
• Coordinates effectively with all areas of the Supply Chain, as well as internal and external stakeholders.

Connaissances

Customer service

Supply chain basics

Office software

Outils

SAP

Description du poste

ALLNEX in Guadalajara, MX is seeking a Customer Service Representative to manage customer orders and support end-to-end order fulfillment. You will act as a key link between customers and internal functions, coordinating with Sales, Supply Chain, Logistics, warehouses, and Credit to ensure timely shipments and accurate documentation.

Typical responsibilities include entering orders into SAP, following up on delivery details, handling inquiries and complaints, and maintaining clear communication