Gerente Productos

Hsbc Global Services Limited; Xico; Presencial; MXN 1,439,000 - 1,800,000; Jornada completa

Descripción de la vacante

A global financial services company is seeking a Product Manager to lead the development of innovative credit card products in Xico, Veracruz. The successful candidate will drive operational improvements, ensure compliance with regulatory requirements, and develop effective customer communication strategies. A Bachelor's degree in a related field and proven experience in the financial services industry are essential. Strong analytical skills and stakeholder management abilities are also required for this dynamic role.

Formación

• Proven experience as a Product Manager in the credit card or financial services industry.
• Strong knowledge of commercial and operational aspects.
• Experience working with cross-functional teams including IT and Compliance.

Responsabilidades

• Lead the development of new credit card products.
• Drive operational process improvements.
• Develop customer communication strategies.
• Serve as the primary contact for brand partners.
• Ensure compliance with regulatory requirements.
• Collaborate with marketing and brand teams.
• Conduct market research and competitive analysis.
• Monitor product performance using KPIs.

Conocimientos

Excellent communication and stakeholder management skills

Strong analytical mindset

Ability to manage multiple projects

Fluent in English

Educación

Bachelor's degree in Business, Marketing, Finance, or related field

Master's degree

Descripción del empleo

Job Summary

Lead the end-to-end development of new credit card products, from ideation through launch and post-launch enhancements. Drive operational process improvements to optimize efficiency, reduce cost, and improve service levels across the credit card value chain. Develop and execute customer communication strategies to ensure clear, timely, and value-driven messaging throughout the customer journey. Serve as the primary point of contact (focal point) for brand partners, third-party vendors, and internal stakeholders. Ensure compliance with regulatory and legal requirements, working closely with compliance and legal teams. Collaborate with marketing and brand teams to position the product effectively and ensure consistency with brand identity. Conduct market research and competitive analysis to identify trends, opportunities, and areas for differentiation. Monitor product performance using KPIs and metrics, providing data-driven insights and recommendations for improvement.

Responsibilities

1. Lead the end-to-end development of new credit card products, from ideation through launch and post-launch enhancements.
2. Drive operational process improvements to optimize efficiency, reduce cost, and improve service levels across the credit card value chain.
3. Develop and execute customer communication strategies to ensure clear, timely, and value-driven messaging throughout the customer journey.
4. Serve as the primary point of contact (focal point) for brand partners, third-party vendors, and internal stakeholders.
5. Ensure compliance with regulatory and legal requirements, working closely with compliance and legal teams.
6. Collaborate with marketing and brand teams to position the product effectively and ensure consistency with brand identity.
7. Conduct market research and competitive analysis to identify trends, opportunities, and areas for differentiation.
8. Monitor product performance using KPIs and metrics, providing data-driven insights and recommendations for improvement.

Requirements

• Bachelor's degree in Business, Marketing, Finance, or related field.
• Master's degree is a plus.
• Proven experience as a Product Manager in the credit card or broader financial services industry.
• Strong knowledge of commercial, technical, operational, marketing, regulatory, and brand management aspects.
• Excellent communication and stakeholder management skills.
• Fluent in English (spoken and written) - a must.
• Experience working with cross-functional teams including IT, Risk, Compliance, and Customer Service.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong analytical mindset and attention to detail.