General L1 support Part-Time Associate

NTT DATA; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading technology services company is seeking a part-time General L1 Support Associate in Guadalajara, Jalisco. Responsibilities include providing technical support for hardware and software, handling customer support calls, and documenting incident responses. Ideal candidates will have advanced English skills and some experience in IT. The role offers competitive pay and attractive benefits like vacation bonuses and medical insurance.

Servicios

Competitive salary

Grocery Tickets – 12% of base salary

30 days Christmas bonus

12 days of vacations

50% Vacation bonus

Savings funds

5 personal days per year

Medical, life and dental insurance

Discounts with selected optics

Opportunity to grow within the company

Formación

• Availability to work 22.5 hours per week.
• Interest in working morning shift.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Offer advanced technical support for in-house applications.
• Handle technical support calls and escalate issues as needed.
• Respond to email-generated requests and document incidents.
• Apply diagnostic techniques to identify and solve problems.

Conocimientos

Advanced English

Experience in an IT environment

Customer Service (6 months)

Descripción del empleo

Req ID: 345346

NTT DATA is looking for a General L1 Support Part-Time Associate in Guadalajara, Jalisco (MX).

Responsibilities

• General L1 support for hardware and MS Office packages
• Advanced technical support for in-house applications and developments
• Answer technical support calls and provide escalation to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed descriptions of customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Qualifications

• Availability to work 22.5 hours per week
• Interest in working morning shift
• Advanced English
• Experience in an IT environment
• 6 months of experience in Customer Service

Benefits

• Competitive salary
• Grocery Tickets – 12% of base salary
• 30 days Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings funds
• 5 personal days per year
• Medical, life and dental insurance
• Discounts with selected optics
• Opportunity to grow within the company

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

We are a Global Top Employer with expertise in more than 50 countries and invest over $3 billion each year in R&D.

Equal Opportunity Employment

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information on your EEO rights under the law, please click here. For pay transparency information, please click here.

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