Fulfillment and Logistics Manager

Motive; México; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Global collaboration

Growth opportunities

Job summary

Motive is seeking a Fulfillment & 3PL Manager for its Mexico operations. You will oversee daily fulfillment, inventory accuracy, inbound receiving, 3PL oversight, carrier and customs broker management, and cross-border logistics from Mexico, collaborating with global teams to ensure cost-effective, high-quality customer experiences.

The role requires 3–6 years in fulfillment or supply chain, proven 3PL management, and strong KPI/SLI discipline.

Qualifications

• 3–6 years hands-on fulfillment, logistics, or supply chain operations.
• Experience managing B2B and B2C fulfillment in fast-paced environments.
• Proven background managing 3PLs, warehouse partners, carriers, and customs brokers.
• Knowledge of inventory management, receiving, warehouse processes, and cycle counting.
• Familiarity with Mexican customs, import/export regulations, and cross-border logistics.
• Demonstrated ability to build KPIs, vendor scorecards, and drive SLA/SLI improvements.
• Self-starter who thrives in autonomous roles and builds structure proactively.

Responsibilities

• Oversee daily Mexico fulfillment operations across B2B and B2C channels.
• Manage and optimize 3PL partner performance using KPIs and vendor scorecards.
• Ensure strong SLA/SLI adherence for picking, packing, shipping, and delivery.
• Resolve logistics exceptions, service failures, and bottlenecks.
• Build and maintain SOPs for receiving, shipping, returns, and inventory processes.
• Own regional inventory accuracy, reconciliation, and cycle counting.
• Partner with global supply planning on forecasting, replenishment, and stock allocation.
• Investigate and resolve inventory discrepancies; implement corrective actions.
• Manage inbound shipments and receiving workflows with suppliers and 3PL partners.
• Ensure supplier SLI adherence, quality checks, and documentation compliance.
• Improve lead-time consistency and inbound visibility across the supply chain.
• Manage domestic carrier performance and cross-border freight flows.
• Work with customs brokers and ensure compliance with import/export in Mexico.
• Optimize logistics costs, routing strategies, and delivery performance.
• Monitor on-time delivery, service reliability, and exception resolution across lanes.
• Partner with teams across countries and functions; provide operational insights for launches.
• Build dashboards to improve visibility into fulfillment KPIs, costs, and logistics performance.

Skills

Fulfillment ops

3PL management

B2B & B2C

Cross-border logistics

KPI/SLA improvements

Job description

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Who We Are

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role

As Motive continues to expand its global footprint, we are hiring a Fulfillment & 3PL Manager to lead and optimize our Mexico fulfillment and logistics operations. This role is ideal for a self-starter with strong operational experience, hands-on 3PL and warehouse management capability, and a track record of improving delivery performance in both B2B and B2C environments.

You will oversee day-to-day fulfillment, inventory accuracy, inbound receiving, 3PL oversight, carrier and customs broker management, and cross-border logistics from Mexico. You’ll collaborate closely with global teams across the U.S., EU, and APAC to ensure Motive delivers a consistent, cost-effective, and high-quality customer experience across the region.

This is a high-impact IC role where you will help shape and scale Motive’s Mexico operations as we continue to grow.

What You’ll Do

Fulfillment & 3PL Operations

• Oversee daily Mexico fulfillment operations across B2B and B2C channels.
• Manage and optimize 3PL partner performance using KPIs and vendor scorecards.
• Ensure strong SLA/SLI adherence for picking, packing, shipping, and delivery.
• Resolve logistics exceptions, service failures, and operational bottlenecks.
• Build and maintain SOPs for receiving, shipping, returns, and inventory processes.

Inventory Management

• Own regional inventory accuracy, reconciliation, and cycle counting processes.
• Partner with global supply planning on forecasting, replenishment, and stock allocation.
• Investigate and resolve inventory discrepancies; implement corrective actions.

Inbound & Supplier Management

• Manage inbound shipments and receiving workflows with suppliers and 3PL partners.
• Ensure supplier SLI adherence, quality checks, and documentation compliance.
• Improve lead-time consistency and inbound visibility across the supply chain.

Shipping, Compliance & Carrier Management

• Manage domestic carrier performance and cross-border freight flows.
• Work with customs brokers and ensure compliance with import/export and regulatory requirements in Mexico.
• Optimize logistics costs, routing strategies, and delivery performance.
• Monitor on-time delivery, service reliability, and exception resolution across lanes.

Cross-Functional Collaboration

• Partner closely with teams in supply chain, finance, tax, customer experience, product, and legal across multiple countries.
• Provide operational insights to support new product launches and regional expansion initiatives.
• Build reporting dashboards to improve visibility into fulfillment KPIs, cost metrics, and logistics performance.

What We’re Looking For

• 3–6 years of hands-on experience in fulfillment, logistics, or supply chain operations.
• Experience managing B2B and B2C fulfillment operations in fast-paced environments.
• Proven background managing 3PLs, warehouse partners, carriers, and customs brokers.
• Strong knowledge of inventory management, receiving, warehouse processes, and cycle counting.
• Familiarity with Mexican customs, import/export regulations, and cross-border logistics.
• Demonstrated ability to build KPIs, vendor scorecards, and drive SLA/SLI improvements.
• Strong process-building capability, including creating operational SOPs.
• A self-starter who thrives in autonomous roles and builds structure proactively.
• Clear communication skills and comfort working across time zones with global teams.
• Experience collaborating with cross-functional partners internationally.

Why You’ll Love This Role

• You will play a key role in building and scaling Motive’s Mexico logistics network.
• The work is high-visibility with direct impact on customer experience and operational performance.
• you’ll collaborate with talented global teams across supply chain, finance, legal, product, and operations.
• Strong opportunities for growth as Motive expands its presence across North America and globally.

This role is hybrid requiring 1-2 days in office per week and 3-4 visits per month to our 3PL warehouse.

Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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