Front Desk Supervisor (Waldorf Astoria Riviera Maya)

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 550,000 - 734,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Cancun is seeking a Front Desk Supervisor to oversee front office activities and ensure exceptional guest service. The ideal candidate should possess strong supervisory skills, front office experience, and a passion for delivering excellent customer service. Responsibilities include managing the front desk operations and handling guest requests efficiently. This role offers a dynamic work environment in a renowned hotel.

Formación

• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• A passion for delivering exceptional levels of Guest service.

Responsabilidades

• Supervise Front Desk operations during assigned shifts.
• Ensure shift team have current knowledge of hotel products and services.
• Manage Guest requests, inquiries, and complaints promptly.

Conocimientos

Front Office experience

Sales capabilities

Organizational skills

Supervisory skills

Inter-personal skills

Communication skills

Customer service

Educación

Relevant supervisory/management certificate/diploma or degree

Descripción del empleo

Job Description

Job Number: Front Desk Supervisor (Waldorf Astoria Riviera Maya) (HOT0C11Z)

Work Locations

Waldorf Astoria Riviera Maya Carretera Federal Cancun - Tulum Cancun 77569

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office