Front Desk Supervisor: Lead Guest Services & VIP Experience

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 550,000 - 734,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Cancun is seeking a Front Desk Supervisor to oversee front office activities and ensure exceptional guest service. The ideal candidate should possess strong supervisory skills, front office experience, and a passion for delivering excellent customer service. Responsibilities include managing the front desk operations and handling guest requests efficiently. This role offers a dynamic work environment in a renowned hotel.

Formación

• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• A passion for delivering exceptional levels of Guest service.

Responsabilidades

• Supervise Front Desk operations during assigned shifts.
• Ensure shift team have current knowledge of hotel products and services.
• Manage Guest requests, inquiries, and complaints promptly.

Conocimientos

Front Office experience

Sales capabilities

Organizational skills

Supervisory skills

Inter-personal skills

Communication skills

Customer service

Educación

Relevant supervisory/management certificate/diploma or degree

Descripción del empleo

A leading global hospitality company in Cancun is seeking a Front Desk Supervisor to oversee front office activities and ensure exceptional guest service. The ideal candidate should possess strong supervisory skills, front office experience, and a passion for delivering excellent customer service. Responsibilities include managing the front desk operations and handling guest requests efficiently. This role offers a dynamic work environment in a renowned hotel.