Fraud Risk & Operations Specialist

Didi; Ciudad de México; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico is seeking a Fraud Ops Specialist to manage transaction alerts and investigate suspicious accounts. The ideal candidate will have experience in risk operations and excellent customer service skills. Responsibilities include detailed analysis of transactions and collaborating with anti-fraud teams to enhance detection processes. This is a full-time position offering an opportunity to contribute to innovative solutions in a dynamic environment.

Formación

• At least two years of experience in credit and/or debit card transaction risk management or fraud detection.
• Strong ability to generate actionable insights.
• Proven capacity to work independently while managing multiple priorities.

Responsabilidades

• Investigate fraud patterns for suspicious accounts.
• Conduct thorough investigations of accounts suspected of fraud.
• Document interactions and actions taken in the system.

Conocimientos

Customer service

Fraud prevention

Risk management

Communication skills

Excel skills

Descripción del empleo

A leading mobility technology platform in Mexico is seeking a Fraud Ops Specialist to manage transaction alerts and investigate suspicious accounts. The ideal candidate will have experience in risk operations and excellent customer service skills. Responsibilities include detailed analysis of transactions and collaborating with anti-fraud teams to enhance detection processes. This is a full-time position offering an opportunity to contribute to innovative solutions in a dynamic environment.