(Fluent English, Shipping & Logistics) Customer Success Specialist (LATAM)

SupportYourApp; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global Support-as-a-Service leader is seeking a Customer Success Specialist to deliver onboarding and support in a multicultural and remote environment. Candidates should possess excellent English communication skills, relevant experience in customer success or trade operations, and the ability to manage multiple tasks effectively. The company offers a fixed schedule, competitive compensation in USD, and a culture prioritizing personal development and a healthy work-life balance.

Servicios

Fixed schedule: Monday-Friday, 11 AM-7 PM, GMT-3

Opportunity to cooperate fully remotely

Inclusive international environment

Formación

• 2-4 years in customer success or trade operations.
• Direct B2B experience with enterprise-level customers.
• Hands-on experience with bulk shipping and logistics.

Responsabilidades

• Deliver eBL onboarding, training, and client support.
• Guide users through eBL workflows and operational procedures.
• Handle first-line eBL issues and escalate if needed.

Conocimientos

Excellent English communication skills

Interpersonal skills for working with diverse cultures

Analytical skills for operational problem-solving

Ability to manage multiple tasks

Content creation for training materials

Educación

Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Descripción del empleo

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing
• Guide users through full eBL workflows and ensure correct operational procedures
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents
• Maintain communication with clients across regions and gather feedback for improvements
• Handle first-line eBL issues, perform triage, and elevate when needed
• Create and maintain user guides, knowledge base content, and troubleshooting documentation
• Maintain deep understanding of client solutions and meet KPI

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level)
• 2-4 years in customer success, trade operations
• Direct B2B experience working with enterprise-level customers
• Hands‑on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, trade execution workflows
• Strong interpersonal skills for working with operational users across different cultures and organisations
• Ability to manage multiple parallel tasks without losing structure
• Strong analytical skills for operational problem‑solving
• Comfortable delivering structured onboarding, user training, and operational support
• Maintain deep understanding of client solutions and meet KPI
• Experience creating training content, knowledge base materials, or user guides
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Will be a great plus:

• Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Benefits:

• Fixed schedule: Monday-Friday, 11 AM-7 PM, GMT‑3
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements
• Specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.