(fluent English, part-time) Customer Support Consultant (remotely)

SupportYourApp; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading support service provider is seeking a Customer Support Consultant to deliver excellent customer service remotely. This part-time position requires fluency in English and experience in customer support. Responsibilities include troubleshooting user issues, building relationships, and maintaining knowledge of client solutions. The company offers flexible hours, an inclusive environment, and compensation in USD. Ideal candidates are proactive problem solvers who thrive in a multicultural setting.

Servicios

Fixed schedule: Monday-Friday, 7pm - 10pm GMT−3

Opportunity to cooperate fully remotely

Rewards for referring friends

Balance between project workload and personal time

Formación

• Six+ months of experience in a customer support role.
• Basic understanding of accounting principles.
• Personal computer with a stable internet connection.

Responsabilidades

• Deliver outstanding customer support via calls, chats, and emails.
• Troubleshoot user issues and offer guidance.
• Build strong customer relationships.

Conocimientos

Fluency in English (C1 levels)

Strong analytical thinking and research skills

Positive, proactive and responsible attitude

Herramientas

QuickBooks

CRM systems

Descripción del empleo

Customer Support Consultant (remotely)

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do

• Deliver outstanding customer support via calls, chats, and emails;
• Troubleshoot user issues and offer clear, solution-oriented guidance;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What You Need To Succeed In This Role

• Fluency in English (C1 levels);
• Six+ months of experience in a customer support role;
• Basic understanding of accounting principles;
• Experience with QuickBooks or other accounting software (e.g., Zoho Books);
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will Be a Great Plus

• CRM systems expertise.

Benefits

• Part-time role: 15 hrs per week;
• Fixed schedule: Monday-Friday, 7pm - 10pm GMT−3;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.