Finance Enterprise Architect — AI-Driven Transformation

Zendesk; Ciudad de México; Híbrido; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading customer service software provider is looking for a Lead Business Architect in Mexico City. You will define and enhance business capabilities, prioritize finance initiatives, and integrate AI solutions. The role requires strong experience in business architecture and process optimization, with tools like Signavio. This position offers hybrid working flexibility, allowing collaboration and connection while providing remote work options.

Servicios

Flexible work environment

Diversity and inclusion initiatives

Support for local communities

Formación

• 3+ years as a business architect or process architect.
• Ability to document business process flows and capability descriptions.
• Experience using process tools like Signavio and Lucid Chart.

Responsabilidades

• Define and improve critical capabilities across the Finance landscape.
• Partner with Data/ML and AI Engineering to design AI-enabled capabilities.
• Model and present key Business Architecture work and capabilities.

Conocimientos

Business architecture

Process optimization

AI/ML use cases

Data-driven approaches

Lean Design principles

Educación

Bachelor's degree or equivalent experience

Herramientas

Signavio

Lucid Chart

Miro

Descripción del empleo

A leading customer service software provider is looking for a Lead Business Architect in Mexico City. You will define and enhance business capabilities, prioritize finance initiatives, and integrate AI solutions. The role requires strong experience in business architecture and process optimization, with tools like Signavio. This position offers hybrid working flexibility, allowing collaboration and connection while providing remote work options.