Field Tech Supervisor

Ntt Data; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider seeks a Service Technician in Monterrey, Nuevo León, responsible for on-site support, installations, and repairs. Expect extensive travel (95% of the time), with all expenses covered. Candidates should possess strong mechanical and electrical skills, along with experience working with Programmable Logic Controllers. You will work closely with customers, ensuring their machines operate efficiently while documenting any issues and resolutions. A valid driver's license and conversational English are necessary for this role.

Servicios

All travel expenses paid

Full-time employment

Formación

• 3 years experience with Programmable Logic Controllers.
• 3 years mechanical knowledge.
• Valid driver's license is required.

Responsabilidades

• Diagnose complex technical problems and perform on-site repairs.
• Perform software updates on HMI and PLC.
• Document product problems and resolutions.

Conocimientos

Electrical measurement and inspection techniques

Knowledge of pneumatic, hydraulics, and electrical systems

Reading schematics and using test equipment

Familiarity with Windows-based computers

Proficient with AC and DC control circuits

Troubleshooting mechanical problems

Conversational English

Educación

High school or equivalent

Herramientas

Voltmeter

Oscilloscope

Microsoft Office

Descripción del empleo

VENTES MEXICO has partnered with a supreme sheet metal automation and machinery source that provides businesses of all sizes with targeted dynamic technologies that enhance profitability in sheet metal working. Creating integrated automated solutions designed to meet our clients' challenges and open to their future growth. We offer high-performance machines that deliver flexible and precise execution.

What You’ll Be Doing?

You’ll be a key part of a technical service support team that provides on-site, telephone and email support to customers. As a Service Technician, you would travel to customer locations to perform installations, repairs, and maintenance on both hardware and software. You would also travel to the USA for initial training.

This position comes with an expectation to travel 95% of the time with all travel expenses paid.

Responsibilities:

• Diagnose complex technical problems and perform on-site repairs.
• Examine machines both mechanically and electrically, perform repairs by dismantling machines and rebuilding mechanically and electrically.
• Perform software updates on HMI and PLC
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problem products.
• Document in detail product problems and resolutions.

Job Skills and Qualifications:

Required:

• Skilled in Electrical measurement and inspection techniques. (Voltmeter, Oscilloscope, and other measurement equipment).
• Possess a working knowledge of pneumatic, hydraulics, and electrical systems.
• Competent skills in reading schematics, using test equipment, reading software coding to diagnose problems.
• Familiarity with Windows based computers and their use for programming drives, PLCs, and other control devices and proven skills with all Microsoft Office.
• Proficient with AC and DC control circuits, sensors, switches, relays, timers, and fusing.
• Experience in troubleshooting and repairing mechanical problems. (Ball screws, bearings, gearing and various way systems).
• Programmable logic controllers: 3 years
• Mechanical knowledge: 3 years
• Must possess a valid, clean driver’s license.
• Ability to work full-time, Monday – Saturday
• Willingness to travel: 100%
• Valid passport and personal VISA.
• Conversational English.

Preferred:

• 2-5 years’ experience as a field service technician in the machine tool industry is a plus.
• High school or equivalent
• Skills in punching, press brakes & laser machines.
• Aguinaldo
• IMSS/INFONAVIT