Field Support Engineer (Panama City, Panama / on-site)

Signify; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in lighting is seeking a Field Support Engineer in Panama City. The role involves responding to customer inquiries, troubleshooting technical issues, and providing a positive customer experience. Ideal candidates should possess a Bachelor’s degree in a technical field, strong customer resolution skills, and be fluent in English and Spanish. Opportunities for career development and continuous learning are provided, fostering innovation and adaptability in a sustainable environment.

Servicios

Career development opportunities

Mentoring and coaching

Customized online programs

Formación

• Strong electrical, technical product knowledge required.
• Customer resolution experience highly preferred.
• Fluency in English and Spanish is required; Portuguese is highly preferred.

Responsabilidades

• Respond to customer product inquiries and document issues.
• Coordinate technical support activities at client sites.
• Troubleshoot malfunctioning electro/mechanical equipment.
• Work on moderate scope problems using Root Cause Analysis.
• Formulate solutions for technical issues based on analysis.

Conocimientos

Customer resolution skills

Interpersonal skills

Technical product knowledge

Multitasking

Fluency in English and Spanish

Proficiency in Microsoft Office

Educación

Bachelor’s degree in a technical field (Electrical or Mechanical Engineering)

Descripción del empleo

Field Support Engineer

(Panama City, Panama / on-site)

We’re looking for a Field Support Engineer to join our Customer Satisfaction Team in Panama City, Panama (on-site).

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Field Support Engineer, you’ll be responsible for solving customer issues and providing a positive customer experience.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Respond to customer product inquiries and document customer information and recurring technical issues, to support product quality programs and product development.

• Direct the coordination of technical and administrative support activities, including installation, repair, preventive maintenance and engineering change upgrades, to be performed at client sites.

• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective actions.

• Work on problems of moderate scope, where the analysis of data requires a review of a variety of factors using Root Cause Analysis.

• Formulate solutions for technical issues, based upon technical analysis and feasibility studies.

Your qualifications

• Bachelor’s degree completed in a technical field, preferably Electrical or Mechanical Engineering.

• Strong electrical, technical product knowledge.

• Excellent interpersonal skills; experience in a customer resolution position is highly preferred.

• Able to multitask and work effectively in a fast paced, high pressure, time sensitive environment.

• Proficient in Microsoft Office.

• Fluency in English and Spanish is required; Portuguese is highly preferred.

• Travel availability: 10%.

What you’ll get in return

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!

Who we are

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We’re operating in 74 countries with 32,000 people worldwide.

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