Field Services Technician

NTT DATA, Inc.; Tijuana; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Field Services Technician to join our team in Tijuana, Baja California (MX-BCN), Mexico. You will lead on-site installation, configuration, maintenance and repair of desktops, notebooks, printers and peripherals for client environments.

Responsibilities include coordinating with clients and internal teams, serving as the liaison on technical matters, and performing remote and on-site support as required to ensure system stability and client satisfaction.

Formación

• Experience in on-site IT hardware installation and troubleshooting.
• Strong communication skills to liaise with clients and internal teams.

Responsabilidades

• On-site installation, configuration, maintenance and repair of desktops, notebooks, printers and peripherals.
• Serve as liaison with clients on technical matters and coordinate with internal teams for effective support.
• Provide remote and on-site support to ensure system stability and client satisfaction.

Conocimientos

Hardware support

Printer setup

Desktop/laptop repair

Customer communication

Descripción del empleo

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Services Technician to join our team in Tijuana, Baja California (MX-BCN), Mexico (MX).

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement. If you'd like more information on your EEO rights under the law. For Pay Transparency information.