Field Services Technician

NTT DATA; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology services firm is seeking a Field Services Technician in Mexicali, Baja California. The role involves the on-site integration of solutions, including hardware and software. Candidates should have basic client service skills and knowledge of the Windows operating system. Significant travel may be required.

Formación

• Basic knowledge of desktop, notebook, and printer configuration and maintenance.
• Ability to perform simple parts replacement and repair.
• Must be able to perform essential responsibilities with or without accommodations.

Responsabilidades

• Responsible for the on-site integration of company systems solutions.
• Serves as liaison with client on administrative and technical matters.
• Interprets clients' needs and clarifies responsibility for problem resolution.

Conocimientos

Basic client service skills

Knowledge of Windows operating system

Basic Asset Management skills

Basic troubleshooting skills

Descripción del empleo

Field Services Technician

Req ID: 317922

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

Location: Mexicali, Baja California (MX-BCN), Mexico (MX).

31407203 - Field Tech Senior Representative

Responsible for the on‑site integration of company and multi‑vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On‑site and / or remote installation, implementation, configuration, maintenance, troubleshooting and / or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters.

Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.

• These individuals typically have knowledge of their work area but only general understanding of work outside their own area.
• They complete a variety of tasks which are standard and recurring.
• When the work is non‑routine, they elevate to a manager and / or receive specific instructions prior to completing.
• Performs basic configuration of desktop / notebook / printers.
• Responsible for simple parts replacement and repair on desktops / notebooks / printers.
• Basic knowledge of Windows operating system environment.
• Basic client service skills.
• Basic Asset Management and Asset Tracking skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.