Field Services Lead

Cognizant; Región Centro, Monterrey; Presencial; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A global IT service provider in Mexico is seeking an experienced IT Support professional. The ideal candidate has over 5 years in technical support, strong customer service and problem-solving skills, and familiarity with ITIL environments. Responsibilities include troubleshooting hardware and software issues, managing network configurations, and providing support for various IT services. This role comes with competitive benefits and opportunities for career growth.

Servicios

Highly competitive benefits

Ongoing training and development support

Opportunities to work with leading companies

Formación

• 5+ years of experience with Hardware and Software break and fixed activities.
• 7+ years of experience working with ITIL environments.
• 6 years of experience installing and troubleshooting O365 applications.
• 4 years of experience with Active directory management.
• 5 years of experience with Depot services and asset management.

Responsabilidades

• Provide technical support and problem resolution for end-user devices.
• Manage and troubleshoot network configurations and connectivity.
• Oversee installation and setup of hardware and software systems.

Conocimientos

Customer Service skills

Problem Solving

Time Management

Teamwork

Networking Understanding

Troubleshooting Skills

Leadership Skills

Active Directory

Mobile Device Management

Security Awareness

SCCM and Intune

Descripción del empleo

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

Preferred experience:

• +5 years of experience with Hardware and Software break and fixed activities with operating systems. (e.g. Windows and macOS), software applications, and hardware components.
• Expert with Customer Service and communication skills
• +7 Years of experience working with ITIL environments.
• Advanced time Management and prioritization skills
• Advanced Problem Solving and Analytical Skills
• Advanced Teamwork skills
• Advanced skills resolving customer escalations
• Advanced Leadership skills
• +4 Years of experience with Networking understanding such as network configurations and connectivity to troubleshoot network-related issues. Additionally, experience working as hands and eyes for L2 networking activities.
• +6 years of experience with troubleshooting skills, such as ability to diagnose, debug, and resolve technical problems efficiently across various systems and devices.
• +6 Years of experience with Installation & Setup: Proficiency in setting up new hardware and installing necessary software and systems.
• +5 Years of experience with imaging activities.
• +5 Years of experience with Security Awareness: Understanding of cybersecurity principles to protect user data and systems.
• +6 years of experience with O365 office suite. Installing, troubleshooting and repairing O365 applications (Teams, Word, excel, Power Point)
• +4 year of experience with Active directory console such as creating accounts, disabling access, assign licenses, setting policies to groups, etc
• +6 Years of experience setting up new hardware devices such as laptop, PC, mobile devices.
• +4 years of experience troubleshooting Virtual machines and Cloud Computing settings
• +7 years of experience working with ITSM Tools such as ServiceNow, HPSM, Manage Engine, TopDesk, Atlassian,
• +5 years of experience with Depot services. Asset management activities such as planning, procurement, knowledge of CMDB, Device Maintenance, device disposal.
• +5 years of experience working with transformation initiatives such as, virtual tech bars, vending machines, etc)
• +7 years of experience supporting VIP users.
• +6 years of experience troubleshooting remote users.
• +4 years of experience working with end user device patching activities.
• +5 years of experience working with SCCM and Intune
• +5 years of experience with Mobile device Management activities.

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
• At Cognizant we believe that our culture makes us stronger!
• Join us now!
• #BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.