Field Service And Sales Application Engineer

Hitachi; Xico; Híbrido; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Mexico is seeking a Field Service and Sales Application Engineer. This role involves maintaining customer equipment, developing sales strategies, and conducting market research. Ideal candidates should have an AS degree in Engineering and experience in sales or customer service. Responsibilities include routine maintenance, building customer relationships, and providing technical support. The position offers a hybrid work environment with significant travel required.

Servicios

Sales training

Hybrid work flexibility

Opportunities for self-scheduling

Formación

• 0-5+ years of experience, preferably in sales or customer-facing roles.
• Basic knowledge in Physics and Chemistry related to equipment usage.
• Ability to communicate effectively with customers and team members.

Responsabilidades

• Perform routine maintenance and repair of customer equipment.
• Develop and maintain strategic customer relationships.
• Conduct sales calls and presentations directly with customers.

Conocimientos

Sales techniques

Communication skills

Customer relationship management

Technical knowledge of electron microscopes

Educación

AS degree in Engineering

BS degree in Engineering, Chemistry, or Physics

Herramientas

Digital voltmeters

Oscilloscopes

Hand tools

CRM software

Descripción del empleo

Position Overview

Company: HITACHI HIGH-TECH MEXICO S.A. DE C.V.

Location: Mexico City, Mexico

Title: Field Service and Sales Application Engineer

Division: HTMX

Workstyle: Hybrid (remote Tuesdays and Thursdays)

Schedule: Full time

Remote: No

Hybrid Field Service and Sales Application Engineer Position to maintain existing business and pursue new business opportunities. Must be familiar with basic operation and workings of electron microscopes and related product types such as analytical instrumentation. Seeking an individual capable of selling and expanding market for XRF (X-ray Fluorescence) equipment, collaborating with distributors, and conducting market research particularly in the field of metals and metallurgy where there is high demand for XRF-based inspections.

Significant time will be spent receiving specialized sales and service training while working under the supervision of senior sales staff and engineers. Ability to follow established methods and techniques to complete tasks in effective and proven ways and presents sales materials to prospective customers. Individual will be first-level of customer support in the region for routine maintenance activities, documenting and escalating technical issues. Individual works to develop troubleshooting skills while identifying and pursuing sales opportunities. Travel schedule is primarily set by service team, eventually working towards self-scheduling based on priorities.

Primary Responsibilities

• Service
  • Undertake routine maintenance as well as repair of customer equipment
  • Maintain appropriate records of all work performed and training received
  • Must have and retain valid driver's license in home country
  • Complete assigned formal training with passing test grades
  • Complete assigned On the Job Training (OJT), with the goal of instrument certification
  • Manage and maintain traveling inventory according to department policy and procedure
  • Protect and maintain company property (i.e., traveling inventory, IT, test equipment, tools, etc.)
  • Pick up and return messages and service calls from customers in a manner meeting service department policies
  • Set and keep appropriate schedules for service on the assigned equipment
  • Provide detailed documentation for the purpose of problem resolution, training, and customer reporting
  • Demonstrate ability to retain knowledge from more experienced engineers through OJT or Classroom Training
  • Must be insurable by our insurance company
• Sales
  • Develop and maintain strategic customer relationships
  • Conduct sales calls, schedule promotional work and track sales activities in the assigned geographical territory
  • Conduct presentations and product demonstrations directly with customers, either individually, or in combination with other Hitachi staff, for example, technical specialists from the Applications Team
  • Maintain the CRM and provide accurate forecasts as requested
  • Provide budgetary prices and formal product quotations, prepare proposals and provide information regarding terms of sale and delivery dates
  • Grow prospects and the overall sales pipeline
  • Drive sales bookings and achieve revenue goals
  • Understand Hitachi products and solutions
  • Compile and evaluate data on new accounts, market trends and conditions, and competitive products and pricing
• General
  • Convey a positive attitude, professionalism, and pride in appearance to all employees and customers
  • Demonstrate ability to work independently with little supervision, when required
  • Demonstrate ability to use good judgement in resolving problems and making recommendations
  • Demonstrate ability to complete projects as designated by management with the common goal to improve overall company sales and service performance
  • Willingness to travel a majority of the time

Willingness to travel a majority of the time. Access to major airport or willingness to relocate is considered favorably.

Education, Licenses, and Certifications

• AS degree in Engineering or equivalent combination of education and experience
• BS degrees in Engineering, Chemistry, Physics, or related field preferred

Experience and Travel Requirements

• 0-5+ years of experience
• Experience with sales or related customer-facing activity strongly preferred
• Demonstrate strong work ethic
• Demonstrate ability to effectively communicate information to customers and internal team regarding service activities and schedules
• Knowledge of analog and digital circuitry as applied to our equipment is preferred
• Experience using digital voltmeters, oscilloscopes, hand tools and computers
• Basic Knowledge and understanding of Physics and Chemistry
• Experience disassembling and assembling intricate parts