Field Engineer - Tuxtla Gutiérrez

Carestream; Tuxtla Gutiérrez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global healthcare company is seeking an Electronic or Biomedical Engineer for customer service positions in Tuxtla Gutiérrez, Chiapas. The ideal candidate should have excellent technical skills, a strong focus on customer satisfaction, and be able to manage parts and perform timely repairs. An engineering degree and proficiency in English are crucial. The role involves training customers, resolving complex issues, and may require some travel and standby support.

Formación

• Electronic engineer or Biomedical Engineer degree required.
• Fluent in English (80% or higher).
• Ability to work on standby and respond to call outs after hours.

Responsabilidades

• Resolve customer issues both remotely and in the field.
• Deliver solutions timely and manage parts ordering.
• Train customers for simple repairs and maintain equipment.

Conocimientos

Electrical skills

Mechanical skills

Software networking

Analytical troubleshooting

Time management

Communication skills

Educación

Electronic engineer or Biomedical Engineer

Herramientas

Windows platforms

Descripción del empleo

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

All applicants must complete the online application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations.

Requisition ID: 4618

Position Summary

Key Roles & Responsibilities

• Focus on resolving customer’s issues to their complete satisfaction
• Resolve the problems both remotely and in the field to the customer's delight
• Solves the customer’s problem the first time
• Focuses in on break fix problems with the support of the COE team
• Delivers solution to the customer and CSH on time and at the lowest cost possible
• Adds knowledge articles to the Service knowledge management system
• Establish good communications and relationship with customers
• Present a professional image and promote customer confidence
• Individual will contact customers, set up appointments, and communicate effectively during onsite visits
• Responsible for parts ordering and management
• Timely and effective repair of customer equipment
• Follow escalation processes and communicate to the appropriate level regarding problem equipment or customer satisfaction issues
• Ensures data integrity in call reporting, expense reporting and other administrative requirements
• Diagnose/repair equipment according to established processes, documents, service manuals, and software tools
• Performs equipment maintenance/installation according to specifications
• Performs systems verification in accordance with policies and procedures
• Train and provide simple repair information to customers for operating their system
• Attain system/customer knowledge to maximize system performance and customer satisfaction
• Responsible for assigned and back up accounts and for growing the service agreement business
• Able to work on standby and respond to call outs after hours
• Some territories may require extended travel and overnight stay
• Continues to develop skills towards new technologies

Required Skills & Education

Electronic engineer or Biomedical Engineer

English language > 80%

Desired Skills

• High technical skills, electrical, mechanical software, networking
• Excellent team player and team building skills
• Excellent organization
• Excellent analytical troubleshooting skills
• Time management skills
• Able to think critically
• Able to interface effectively with a wide range of staff from customer to managers
• Experience with all Windows platforms
• Strong interpersonal, verbal, and written communication skills
• Excellent customer relation / communication skills
• Individual must have ability to work with minimal supervision
• Demonstrated ability to use communications tool (e.g. pager, voice mail, e-mail, etc)
• Demonstrated knowledge and applications of network management systems, network client server support, network troubleshooting, network administration and network performance analysis tools