Field Engineer - León, Gto

Carestream; León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A health technology company in León seeks an electronic or biomedical engineer to resolve customer issues and perform equipment repairs. Applicants should have at least one year of experience, be proficient in English, and possess relevant certifications. The role involves both field and remote work, with potential for travel. Skills in team collaboration and technical troubleshooting are essential.

Formación

• Minimum one year of experience in a relevant field.

Responsabilidades

• Focus on resolving customer’s issues to their complete satisfaction.
• Resolve problems both remotely and in the field.
• Timely and effective repair of customer equipment.
• Diagnose/repair equipment according to established processes.
• Perform equipment maintenance/installation according to specifications.

Conocimientos

Electronic engineer or Biomedical Engineer

English Language > 80%

High technical skills, electrical, mechanical, software, networking

Excellent team player

Excellent organizational skills

Excellent analytical trouble shooting skills

Time management skill

Educación

Título y Cédulas vigentes

Descripción del empleo

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on‑line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations.

Requisition ID: 4562

Position Responsibilities

• Focus on resolving customer’s issues to their complete satisfaction
• Resolve the problems both remotely and in the field to the customers delight
• Solves the customer’s problem the first time.
• Focuses in on break fix problems with the support of the COE team
• Delivers solution to the customer and CSH on time and at the lowest cost possible
• Adds knowledge articles to the Service knowledge management system
• Establish good communications and relationship with customers.
• Present a professional image and promote customer confidence.
• Individual will contact customers, set up appointments, and communicate effectively during onsite visits.
• Responsible for parts ordering and management
• Timely and effective repair of customer equipment
• Follow escalation processes and communicate to the appropriate level regarding problem equipment or customersatisfaction issues.
• Ensures data integrity in call reporting, expense reporting and other administrative requirements.
• Diagnose/repair equipment according to established processes, documents, service manuals, and software tools.
• Performs equipment maintenance/installation according to specifications.
• Performs systems verification in accordance with policies and procedures.
• Train and provide simple repair information to customers for operating their system
• Attain system/customer knowledge to maximize system performance and customer satisfaction.
• Responsible for assigned and back up accounts and for growing the service agreement business.
• Able to work on standby and respond to call outs after hours
• Some territories may require extended travel and overnight stay.
• Continues to develop skills towards new technologies.

Required Skills & Education

• Electronic engineer or Biomedical Engineer.
• English Language > 80%.
• Minimum one year or experience.
• Título y Cédulas vigentes.

Desired Skills

• High technical skills, electrical, mechanical, software, networking
• Excellent team player and team building skills.
• Excellent organizational skills.
• Excellent analytical trouble shooting skills.
• Time management skill.