FBS - Sr Operational Risk Analyst

Capgemini; Mexico; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career development and training

Flexible work arrangements

Dynamic and inclusive work culture

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Farmers Insurance is seeking a Senior Operational Risk Analyst to identify, assess, and monitor risks across business operations. You will partner with business units to evaluate processes, identify potential risks and control gaps, and recommend improvements to strengthen risk practices.

The role includes business continuity, resilience initiatives, and third‑party risk oversight. Ideal candidates have 4–6 years in operational risk or internal controls and strong analytical skills to translate

Qualifications

• Experience in operational risk management, risk and controls, internal controls, business continuity, compliance, or a related field; 4–6 years preferred.
• Ability to identify, assess, document operational risks and control activities; strong analytical skills.

Responsibilities

• Identify, assess, monitor, and mitigate operational risks across business processes.
• Plan and lead risk-based process mapping sessions; document workflows and controls.
• Conduct risk and control assessments; validate control effectiveness.
• Analyze control gaps and recommend corrective actions and process improvements.
• Prepare clear risk assessment reports and recommendations.
• Support business continuity and resilience activities; maintain recovery plans.

Skills

Operational risk management

Risk and controls

Data analysis

Stakeholder communication

Problem solving

Team collaboration

Fluent English

Education

Bachelor's degree in a related field

Tools

Power Platform

Power BI

Job description

Farmers Insurance is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.

About the Role

The Senior Operational Risk Analyst will support the organization's operational risk management framework by identifying, assessing, monitoring, and mitigating risks across business operations.

In this role, you will partner with different business units to evaluate processes, identify potential risks and control gaps, assess control effectiveness, and recommend improvements to strengthen the organization's risk management practices.

You will also contribute to business continuity and resilience initiatives, operational loss event analysis, third-party risk oversight, and the development of risk management policies and procedures.

The ideal candidate has a strong analytical mindset, experience in operational risk or internal controls, and the ability to work collaboratively with business stakeholders to translate risk findings into actionable recommendations.

What You'll Do

• Partner with business units to identify, assess, monitor, and mitigate operational risks across business processes.
• Plan and lead risk-based process mapping sessions to document workflows, identify potential risks, and evaluate existing controls.
• Conduct risk and control assessments, including testing and validating control effectiveness.
• Analyze control gaps, operational issues, and potential risk exposures, providing recommendations for corrective actions and process improvements.
• Prepare clear reports and documentation summarizing risk assessments, control reviews, findings, and recommendations.
• Support business continuity and operational resilience activities, ensuring recovery plans, business contacts, and related documentation are accurate and regularly updated.
• Conduct resilience testing and collaborate with subject matter experts to evaluate business readiness and recovery capabilities.
• Perform analytical reviews and scenario analysis to identify potential operational issues, investigate root causes, and recommend mitigation strategies.
• Develop and maintain procedures for identifying, analyzing, documenting, and reporting operational loss events.
• Support third-party risk management by ensuring critical vendors have appropriate resilience assessments, oversight, and exit plans.
• Maintain and update operational risk policies, procedures, manuals, job aids, and supporting tools.
• Partner with stakeholders to promote risk awareness and strengthen operational risk management practices across the organization.
• Identify opportunities to improve risk management processes through data analysis, automation, and technology solutions.
• Support the use of Microsoft Power Platform, Power BI, Copilot, and other tools to improve reporting, data management, and risk monitoring activities.
• Ensure risk management activities are properly documented and aligned with organizational policies, procedures, and governance requirements.

• Experience in operational risk management, risk and controls, internal controls, business continuity, compliance, or a related field; 4–6 years preferred.
• Experience identifying, assessing, and documenting operational risks and control activities.
• Knowledge of risk assessment methodologies, process mapping, control testing, and mitigation strategies.
• Experience evaluating control effectiveness and identifying process weaknesses or gaps.
• Familiarity with business continuity planning, operational resilience, and recovery procedures.
• Experience conducting root cause analysis and developing corrective action recommendations.
• Ability to analyze operational data, prepare reports, and communicate risk findings to business stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with different business units and cross-functional teams.
• Fluent English, with the ability to communicate effectively with international stakeholders.
• Bachelor's degree preferred in Risk Management, Business Administration, Finance, Accounting, Information Systems, or a related field.

1. Comprehensive benefits package
2. Career development and training opportunities
3. Flexible work arrangements
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development

By applying for this position, candidates acknowledge and agree that:

Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict-of-interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.