Fbs Hr Generalist Lead

Capgemini; Xico; Híbrido; MXN 70,000 - 90,000; Jornada completa

Descripción de la vacante

A global business services provider is seeking an HR Lead in Mexico City, overseeing talent retention and development. This role includes managing HR services, implementing global initiatives, and guiding teams on various HR matters. Candidates should have a Bachelor's degree and at least 6 years of HR experience, with proven leadership skills in a multinational environment. The position offers competitive salary, flexible work arrangements, and a comprehensive benefits package, making it ideal for those aiming to excel in a dynamic HR landscape.

Servicios

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Home Office model

Career development opportunities

Flexible work arrangements

Dynamic work culture

Private Health Insurance

Pension Plan

Paid Time Off

Formación

• 6+ years of experience as HR Generalist or similar, preferably in a Global Business Services environment.
• Proven leadership and people management experience in a multinational context.
• Ability to analyze service delivery metrics for improvement.

Responsabilidades

• Responsible for in-country service delivery and policy alignment.
• Manage executive HR services and implement global HR initiatives.
• Lead change management efforts across the region.

Conocimientos

Fluency in English

Strong analytical skills

Stakeholder management skills

Leadership experience

Customer-focused mindset

Educación

Bachelor's degree

Descripción del empleo

Overview

Human Resources Lead – Mexico City, Mexico. Directly contribute to talent retention and development from Onboarding to Retiring, fostering a high-performance culture and building and maintaining strong relationships with key stakeholders. This position is the main point of contact for the Share Service Center team members and is the primary in-country contact for HR Business Partners and managers of the different BU / LoBs, addressing and supporting their people related matters ensuring alignment with policies and processes as well as compliance with local laws.

Main Responsibilities

• Responsible for in-country service delivery, ensuring alignment with the Share Service Center policies and KPIs
• Manage executive HR services and support the implementation of global HR initiatives
• Partner with Process Transformation team to lead change management efforts across the region
• Partner with cross-functional teams (Compensation, TA, etc.) to ensure in-country policies and processes are aligned with evolving business needs
• Provide guidance to HR teams and business leaders on talent retention, development, performance management and employee relations matters
• Develop and implement large-scale, high-impact projects and programs; provide strategic insights on people and workplace matters
• Lead and contribute to all talent projects and business continuity planning

Requirements

• Bachelor's degree
• 6+ years of experience as HR Generalist or similar, preferably within a Global Business Services (GBS) or Shared Services environment
• Proven leadership and people management experience in a multinational context
• Broad generalist experience across the full employee lifecycle
• Fluency in English (spoken and written) and local language(s)
• Strong analytical, communication, and stakeholder management skills
• Ability to analyze service delivery metrics to identify trends, gaps, and opportunities for continuous improvement

Preferred

• Strong digital fluency and experience with data-driven decision-making
• Strong business acumen
• Experience in policy development and governance frameworks
• Advanced consultative skills
• Demonstrated success in leading complex, high-impact talent projects
• Professional Profile

Professional Profile

• High emotional intelligence and cultural fluency
• Ability to lead through change and navigate ambiguity with confidence
• Customer-focused mindset
• Ability to influence senior leaders and business stakeholders
• Demonstrated success in leading complex, high-impact HR projects

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Home Office model
• Career development and training opportunities
• Flexible work arrangements (remote and / or office-based)
• Dynamic and inclusive work culture within a globally known group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development