Factory IT / OT Engineer Specialist Weekend Day Shift

Hitachi Rail; Reynosa; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading technology company in Reynosa, Mexico is seeking a Weekend IT / OT Support Specialist to ensure the smooth operation of IT and OT systems. You will deliver onsite support for critical factory operations, maintain various technical assets, and respond to cybersecurity incidents. The ideal candidate has at least 5 years of IT support experience, is fluent in Spanish and English, and possesses relevant IT certifications. Join us to shape the future of sustainable energy and collaborate globally.

Servicios

Access to global development programs

Career growth opportunities

Formación

• Minimum 5 years of professional IT support experience.
• Fluent in Spanish and English.
• ITIL 4 and Lean Six Sigma certification preferred.

Responsabilidades

• Deliver onsite support for IT / OT assets across the factory.
• Maintain and troubleshoot kiosks, printers, scanners, and CCTV.
• Respond to cybersecurity incidents and support containment efforts.

Conocimientos

IT support

Problem-solving

Collaboration

Cybersecurity

Educación

Formal education in IT

Herramientas

ServiceNow

MS Office 365

Windows

iOS

Asset management tools

Descripción del empleo

Description

Are you ready to bring your tech expertise to the heart of industrial innovation? Hitachi Energy Transformers is looking for a Weekend IT / OT Support Specialist to join our Reynosa, Mexico team. This is a unique opportunity to support critical factory operations and contribute to the digital backbone of our manufacturing processes.

The Opportunity

In this role, you’ll be the go-to expert for both office and shop floor IT / OT systems, ensuring smooth operations and robust cybersecurity. You’ll work hands-on with cutting-edge technology, collaborate with global teams, and play a vital role in maintaining secure and efficient systems. If you thrive in a dynamic environment and enjoy solving complex challenges, we’d love to meet you.

Schedule :

Dayshift | Friday–Sunday | 6 : 30 AM–6 : 30 PM

How You’ll Make an Impact

Deliver onsite support for IT / OT assets across the factory

Provide desk-side support for end users and collaboration tools

Maintain and troubleshoot kiosks, printers, scanners, CCTV, and vendor machines

Respond to cybersecurity incidents and support containment efforts

Identify and monitor critical assets requiring protection

Install and configure security patches and remediation tools

Collaborate with vendors to ensure secure system configurations

Report abnormal OT system behavior and elevate security alerts

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Formal education or apprenticeship in IT from an accredited institution

Minimum 5 years of professional IT support experience

Fluent in Spanish and English

Self-driven with a proactive, solution-oriented mindset

Experience with ServiceNow, MS Office 365, Windows, iOS, Production equipment communications and asset management tools

ITIL 4 and Lean Six Sigma certification preferred

More About Us

At Hitachi Energy, we champion innovation, inclusion, and continuous learning

You’ll have access to global development programs and career growth opportunities

Be part of a purpose-driven team shaping the future of sustainable energy

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