Executive F&B General Manager - High-Volume Guest Experience

Soho House via Caterer.com; San José del Cabo; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food coupons

Savings fund

Life insurance

Career development

Learning & Development

Team meal

Descripción de la vacante

Soho House operates Cecconi’s restaurant and seeks a General Manager to oversee all aspects of the business, ensuring operational efficiency, superior member/guest experiences, staff retention, and profitability.

You will collaborate with the Executive Chef, Director of Operations and COO to set strategic objectives, align regional goals, and drive performance and profitability across departments while upholding brand standards and guest satisfaction.

Formación

• 10+ years managing high-volume F&B or multi-unit operations.
• Understand, enforce local and government food safety, risk prevention, fire prevention and emergency procedures.
• Interview all new and prospective hires and support growth and success planning.
• Monitor, assess, report and develop action items to support service trends and guest surveys.
• Innovator and influencer with experience managing F&B operations focused on service and quality.
• Creative and analytical thinker with strong business aptitude and guest satisfaction focus.
• Excellent interpersonal skills; highly organized and detail oriented.

Responsabilidades

• Influential leader and strategic business partner to internal and external stakeholders by delivering a profitable, elevated experience.
• Assess the business weekly/daily and provide reports that trigger action plans for operational improvements and profit optimization.
• Adhere to company policies for food safety and creating a safe, inviting space for members and staff by partnering with Health & Safety leaders and complying with laws.
• Collaborate with Head Office functions to drive effective processes and opportunities across HR, Marketing, Finance, and Operations.
• Oversee regional events and big moments to ensure smooth, profitable experiences for members, guests and staff.
• Develop and implement policies and procedures to improve operations, service, retention and overall experience.
• Provide leadership for annual marketing plans and cross-functional partnerships within Membership and Food & Drink.

Conocimientos

F&B management

Multi-unit ops

Staff leadership

Budget management

Food safety compliance

Hiring & recruitment

Customer experience

Relationship building

Descripción del empleo

Soho House operates Cecconi’s restaurant and seeks a General Manager to oversee all aspects of the business, ensuring operational efficiency, superior member/guest experiences, staff retention, and profitability.

You will collaborate with the Executive Chef, Director of Operations and COO to set strategic objectives, align regional goals, and drive performance and profitability across departments while upholding brand standards and guest satisfaction.